Samantha Ryan Flores
Aliso Viejo,CA
Summary
Professional in account development dedicated to driving client success and business growth opportunities. Skilled in managing accounts and identifying opportunities for expansion. Known for fostering team collaboration and adapting to changing business needs while ensuring consistent results. Possesses polished skills in promptly responding to inquiries and resolving issues. Proven track record of building and solidifying customer relationships, fostering client loyalty, and driving increased customer retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Development Specialist
Voluspa
07.2023 - Current
- Managed the West Coast territory while facilitating 30+ sales representatives to provide the necessary materials and marketing tools to effectively service the clientele.
- Developed comprehensive understanding of client needs, recommending tailored solutions that aligned with their business goals.
- Increased account retention by developing and maintaining strong relationships with clients while simultaneously focusing on the acquisition of new accounts.
- Streamlined processes for efficient account management, improving tracking of account activities, trends, and year to date performance.
- Assisted in the development of targeted sales strategies aimed at promoting company products and services to key prospects.
Customer Service Representative
KEVIN.MURPHY
09.2020 - 07.2023
- Managed domestic and international clients regarding account services, statements, and balances.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Reduced operational expenses and supported profitability by implementing cost-saving initiatives.
- Evaluated customer information and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns while developing potential solutions to maintain high-quality service.
- Responsible with determining method of shipment and preparing bills of lading, invoices and other shipping documents for domestic and international cargo.
- Achieved yearly financial goals by exceeding regional sales by 20%.
- Assisted in implementation of ERP system for B2B and B2C based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
Program Instructor
Girls Inc. Of Orange County
06.2019 - 02.2020
- Supported safety of all individuals with disciplined enforcement of consistent policies.
- Worked with 60+ children of varying age, interest, skill and developmental levels.
- Instructed and coordinated participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all attendees.
Youth Mentor Team Leader
Higher Ground Youth And Family Services
02.2019 - 05.2019
- Educated potential participants on available services and processes to engage in program.
- Supervised activities to address behavioral issues, resolved conflicts through self-reflexive and disciplinary actions.
- Factored-in abilities with clear instruction, needs and interests of participants in development of events and programs.
- Helped social workers build and marriage family therapists to coordinate and lead programs supporting at-risk youth.
Document Imaging Specialist
Imaging Technology Group
05.2017 - 08.2018
- Job entailed the preparation and organization of secure documents, including imaging and cataloging of invoices.
- Received, organized and prioritized documents directly from clients for scanning purposes.
- Safely and properly operated various types of imaging systems, including tape drives, CDs and software.
I.T. Helpdesk & Hardware Deployment
Impac Mortgage Holdings
09.2015 - 06.2016
- Configured desktop computers and mobile devices to corporate specs.
- Deployed and retrieved hardware throughout the corporate facility.
- Resolved technological problems, improved operations and provided exceptional client support.
- Managed technological services, including on-site evaluations and internal audits.
Education
Bachelor of Arts - Social Sciences
Chapman University
Orange, CA05.2020
Skills
- Strategic Prospecting
- Time Management
- Recordkeeping
- Communications and Marketing
- Issue Identification and Resolution
- Activity Planning and Implementation
- Experience with Enterprise Resource Planning (NetSuite, Business Central, Microsoft Dynamics, Brandwise, MarketTime)
- Familiarity with E-Commerce Platforms (Shopify, WooCommerce, ShipStation, Kustomer)
Certification
- Customer Service Foundations- Project Management Institution
- Excel Essential Training- National Association of State Boards of Accountancy
- Social Media Marketing Foundations- LinkedIn
Timeline
Account Development Specialist
Voluspa
07.2023 - Current
Customer Service Representative
KEVIN.MURPHY
09.2020 - 07.2023
Program Instructor
Girls Inc. Of Orange County
06.2019 - 02.2020
Youth Mentor Team Leader
Higher Ground Youth And Family Services
02.2019 - 05.2019
Document Imaging Specialist
Imaging Technology Group
05.2017 - 08.2018
I.T. Helpdesk & Hardware Deployment
Impac Mortgage Holdings
09.2015 - 06.2016
Bachelor of Arts - Social Sciences
Chapman University
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