Samantha S. Kidd
Cincinnati,OH
Summary
Hardworking and self-driven candidate looking to bring a strong and resourceful experience to clients and customers. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
10
10
years of professional experience
Work History
Account Manager
Veritiv Corporation
04.2019 - Current
- Communicate with customers by phone and email
- Successful in pricing management, margins and overall profit
- Input and track customer information, orders, and follow-up actions into CRM database to ensure product availability and on-time delivery
- Provide various products, pricing, inventory availability, and production schedule information to customers
- Prepare routine letters, memoranda, reports, and similar documents to share with management and customers
- Perform basic merchandising and order placements activities such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders
- Identify potential customers by using publicly available lists such as trade directories and internet searches
- Responsible for purchasing product from vendors
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Collaborated with sales team to identify and fulfill customer needs.
Patient Service Specialist
Wellington Orthopedics
06.2017 - 04.2019
- Maintaining high expectation in customer service
- Scheduling and following proper protocols for all 50+ doctors
- Following up with patients regarding appointments and surgeries
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Receptionist
Harold T. Pretorius M.D
01.2014 - 06.2017
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Receive payment and record receipts for services
- Maintain medical records, technical library, or correspondence files
Education
Associate of Art - Anthropology
Miami University
Oxford, OH2015
High School Diploma -
Reading Community High School
Reading, OH2013
Skills
- Microsoft
- Salesforce
- CRM Software
- Account Management
- Order Entry/Purchasing
- Sales support
- B2B
- Time Management
- Order Processing
- Verbal and Written Communication
Timeline
Account Manager
Veritiv Corporation
04.2019 - Current
Patient Service Specialist
Wellington Orthopedics
06.2017 - 04.2019
Receptionist
Harold T. Pretorius M.D
01.2014 - 06.2017
Associate of Art - Anthropology
Miami University
High School Diploma -
Reading Community High School