Samanthia Louisius
NEPTUNE
Summary
Motivated wait staff member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Erikson Senior Living
05.2022 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Engaging with residents by sharing daily menu highlights and offering recommendations based on their preferences.
Education
Bachelor of Science - Nursing
Temple University
Philadelphia, PA05-2029
High School Diploma -
Neptune High School
Neptune City, NJ06-2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Strong multitasking
- Efficient organization
- Handling complaints
- Supply restocking
- Team member support
- Time management
Languages
English
Native or Bilingual
Haitian Creole
Professional Working
French
Elementary
Timeline
Wait Staff Member
Erikson Senior Living
05.2022 - Current
Bachelor of Science - Nursing
Temple University
High School Diploma -
Neptune High School
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