Samara Bilich
Apple River,IL
Summary
Dynamic and personable with a proven track record at previous employers, excelling in driver/leader, customer relationships and fostering team collaboration. Technology-savvy and strong understanding of empathy to enhance operational efficiency and employer satisfaction. Achieved significant milestones in route management, customer service, balancing collection reports and embodying strong communication and active listening abilities. Flexible, dependable and dedicated employee.
Overview
16
16
years of professional experience
Work History
OTR Driver Leader
Hirschbach Motor Lines Inc.
01.2023 - 02.2024
- Lead and assisted a board of 30+ OTR drivers with preplan, securing commitments, dispatching loads and maintaining on-time deliveries.
- Reinforced, supported and verified driver settlements while also collaborating with Safety, Road Assist, Logs and OS&D departments. Completed action items, tracked lease operators' performance and updated daily/monthly reports and goals.
- Developed a valuable and prosperous relationship with lease operator drivers to ensure the longevity and success of their career with company. Collaborated in tandem with drivers and coworkers to continue to thrive in a team environment.
Warranty Supervisor
Collier RV Super Center
04.2014 - 12.2022
- Served as a liaison between customers and internal staff, ensuring clear communication and prompt resolution. Authorized, submitted, processed & collected manufacturer and vendor claims.
- Evaluated warranty claims to determine validity and appropriate action, mitigating potential conflicts or disputes. Verified technical service bulletins and manufacturer recalls with customer and pre-sale units.
- Trained new Service Dept. employees on company policies, SOP's, & software applications as well as programming and troubleshooting employee tablets.
- Controlled sublet appointments, balanced invoices and collections in conjunction with accounts payable, management, sales and service departments.
- Oversaw uniform and personalized work wear orders.
Restaurant and Special Event Server
Salamone's Italian Pizzeria
08.2008 - 05.2015
- Enhanced guest dining experience by providing attentive and personalized service during special events and restaurant meals.
- Gained valuable experience in various front-of-house roles, including telephone and to go orders, runner, and expediter positions, fostering adaptability in the workplace.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Education
No Degree - General Studies
Rock Valley College
Rockford, ILSkills
- Empathy and patience
- Active listening abilities
- Driver Scheduling
- Technology-savvy
- Route Management
- Team Collaboration
- Customer Service
- Strong leadership qualities
Timeline
OTR Driver Leader
Hirschbach Motor Lines Inc.
01.2023 - 02.2024
Warranty Supervisor
Collier RV Super Center
04.2014 - 12.2022
Restaurant and Special Event Server
Salamone's Italian Pizzeria
08.2008 - 05.2015
No Degree - General Studies
Rock Valley College
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