Samara Dehaney
West Islip,NY
Summary
Organized Front Desk Scheduler known for high productivity and efficient task completion. Possess specialized skills in appointment scheduling, customer service, and data entry management. Excel in communication, problem-solving, and time management to enhance office operations and patient satisfaction.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Front Desk/Scheduling
Zwanger-Pesiri Radiology
New York, NY
10.2024 - Current
- Schedule Group home/VA patients appointments, discuss preparation for exams, collect co-payment / collections.
- Be responsible to complete tasks in a timely manner including verifying demographic, insurance eligibility, screening patients
- Assisted patients with registration and insurance verification processes.
- Communicated appointment details clearly to patients and staff members.
- Handled incoming calls and responded to inquiries professionally.
Member Service Representative
Centers Plan for Healthy Living
New York, NY
09.2023 - 10.2024
- Making inbound/outbound calls, transferring members to Care Managers or RNs to assist with home care services.
- Documenting calls and verifying demographics and insurance with members
- Assisted members with enrollment processes and benefit inquiries.
- Trained new representatives on company policies and customer service techniques.
- Answered incoming calls regarding membership benefits and services.
Bakery Clerk
ShopRite Supermarkets
Massapequa, NY
01.2020 - 09.2023
- Ensure proper customer service , responsible for baking goods, packaging, labeling and pricing products
Education
Bachelor's degree - Healthcare Administration
Saint Joseph's College
Patchogue, NY 09.2022 - 05.2024
Amityville High School
Amityville, NYSkills
- Computer literacy
- Communication skills
- Medical terminology
- Insurance verification
- Patient registration
- Problem-solving skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk/Scheduling
Zwanger-Pesiri Radiology
10.2024 - Current
Member Service Representative
Centers Plan for Healthy Living
09.2023 - 10.2024
Bachelor's degree - Healthcare Administration
Saint Joseph's College
09.2022 - 05.2024
Bakery Clerk
ShopRite Supermarkets
01.2020 - 09.2023
Amityville High School