Samara Johnson
Detroit,MI
Summary
Driven and dynamic Store Manager of Operations at Carter Oshkosh, adept in operations management and team development. Excelled in maximizing sales and enhancing customer satisfaction through innovative promotions and effective team coaching. Proven expertise in retail inventory management and employee training, fostering a collaborative environment that led to significant performance improvements. Reliable Administrative secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Dedicated with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
14
14
years of professional experience
Work History
Store Manager of Operations
Carter Oshkosh
4182 Baldwin Rd. Sp338 Auburn Hills
03.2022 - 07.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by projected% with special displays and promotions.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Administrative Secretary
Voyageur Academy
4366 Military St
09.2018 - 03.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Volunteer
Red Cross Blood Drive
Detroit,MI
05.2009 - 10.2009
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Education
GED -
Southeastern High School
Detroit, MI01.2000
Skills
- Computer Skills
- Recruitment and hiring
- Employee Training
- Team Development
- Customer Service Management
- POS Systems
- Store Merchandising
- Talent Recruitment
- Shift Scheduling
- Operations Management
- Hourly shift management
- Policies and Procedures
- Administrative Support
- Database entry
- File Organization
- Verbal Communication
- Flexible Schedule
- Community Engagement
- Recordkeeping
- Clerical Support
- Data Entry
- Event Setup
- Telephone Etiquette
- Answering Phones
- Operations Support
- Teamwork and Collaboration
- Team Collaboration
- Relationship Building
- Adaptability and Dependability
Timeline
Store Manager of Operations
Carter Oshkosh
03.2022 - 07.2023
Administrative Secretary
Voyageur Academy
09.2018 - 03.2021
Volunteer
Red Cross Blood Drive
05.2009 - 10.2009
GED -
Southeastern High School