Samara Mercado
Laveen,AZ
Summary
Dynamic and empathetic professional with a proven track record in the hospitality and care sectors, notably at Darden Restaurants, Olive Garden. Excelled in leadership and problem-solving, significantly enhancing team performance and guest satisfaction. Skilled in communication and adaptability, adept at creating positive experiences in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Hostess
Darden Restaurants, Olive Garden
05.2021 - 10.2021
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Food and Beverage Attendant
Yaamava Resort and Casino
10.2022 - 05.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Respite Care Provider
Lifetree
01.2024 - Current
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06.2021
Certified Phlebotomy Technician (CPT) -
Phlebotomy USA
Phoenix, AZ10.2024
Skills
- Patience
- Time Management
- Adaptability
- Communication
- Empathy
- Leadership
- Decision making
- Self-motivated
- Problem solving
- Work Ethic
- Positive
Certification
- Certified Phlebotomy Technician (CPT)
Timeline
Respite Care Provider
Lifetree
01.2024 - Current
Food and Beverage Attendant
Yaamava Resort and Casino
10.2022 - 05.2023
Lead Hostess
Darden Restaurants, Olive Garden
05.2021 - 10.2021
High School Diploma -
Valley View High School
Certified Phlebotomy Technician (CPT) -
Phlebotomy USA
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