Isabela Roy
Torrington,Connecticut
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Lead Hostess
@ The Rooftop
Canton, CT
05.2024 - Current
- Verified reservations prior to seating guests.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Encouraged team members to provide exceptional customer service at all times.
- Assigned tasks to other hostesses based on their skill level or experience.
- Assisted wait staff with food delivery when necessary.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
Hostess
Max A Mia Ristorante
Avon, CT
09.2022 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Bakers Assistant
Better Baking By Beth
Torrington, CT
08.2019 - 01.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Assisted in organizing and effectively selling products at farmers market every weekend.
Education
Bachelor of Science - Neuroscience
Boston University
Boston, MA05.2026
High School Diploma -
Torrington High School
Torrington, Connecticut06.2022
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Cleanliness Maintenance
- Staff Training
- Strong leadership
Languages
Portuguese
Native/ Bilingual
Affiliations
- Research lab assistant- Fulwiler Lab
- member of uWISE- Women in STEM club
- member of MSA- Marine Science Association
- member of intramural women's soccer team
Timeline
Lead Hostess
@ The Rooftop
05.2024 - Current
Hostess
Max A Mia Ristorante
09.2022 - 12.2023
Bakers Assistant
Better Baking By Beth
08.2019 - 01.2022
Bachelor of Science - Neuroscience
Boston University
High School Diploma -
Torrington High School