Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Isabela Roy

Torrington,Connecticut

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Lead Hostess

@ The Rooftop
Canton, CT
05.2024 - Current
  • Verified reservations prior to seating guests.
  • Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
  • Encouraged team members to provide exceptional customer service at all times.
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Assisted wait staff with food delivery when necessary.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Received payment from customers, processed credit cards and issued change or receipts as needed.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Built positive relationships with other front-of-house and kitchen staff.

Hostess

Max A Mia Ristorante
Avon, CT
09.2022 - 12.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Bakers Assistant

Better Baking By Beth
Torrington, CT
08.2019 - 01.2022
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Washed dishes and sanitized prep area at end of each shift.
  • Operated commercial kitchen equipment and tools.
  • Assisted in organizing and effectively selling products at farmers market every weekend.

Education

Bachelor of Science - Neuroscience

Boston University
Boston, MA
05.2026

High School Diploma -

Torrington High School
Torrington, Connecticut
06.2022

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Detail Oriented
  • Cleanliness Maintenance
  • Staff Training
  • Strong leadership

Languages

Portuguese
Native/ Bilingual

Affiliations

  • Research lab assistant- Fulwiler Lab
  • member of uWISE- Women in STEM club
  • member of MSA- Marine Science Association
  • member of intramural women's soccer team

Timeline

Lead Hostess

@ The Rooftop
05.2024 - Current

Hostess

Max A Mia Ristorante
09.2022 - 12.2023

Bakers Assistant

Better Baking By Beth
08.2019 - 01.2022

Bachelor of Science - Neuroscience

Boston University

High School Diploma -

Torrington High School

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Isabela Roy