Samara Russell
Kalamazoo,MI
Summary
Proven track record in enhancing customer satisfaction and sales at Walmart, adept in payment collection and customer service. Expertly balanced cash drawers and upsold products, fostering repeat business through relationship-building. Trained new staff, ensuring service excellence. Skilled in POS systems and maintaining a warm, welcoming environment for guests. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
05.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to increase revenue.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Hostess/Cashier
Big Boy Restaurant
02.2021 - 05.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Bangor High School
Bangor, MI03.2024
Skills
- Payment Collection
- Product Recommendations
- Product restocking
- Customer Service
- Cash Register Operation
- Drawer balancing
- POS Systems
Timeline
Cashier
Walmart
05.2023 - 08.2024
Hostess/Cashier
Big Boy Restaurant
02.2021 - 05.2023
High School Diploma -
Bangor High School