Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samara Sorto

Houston,TX

Summary

Hardworking and focused on offering excellent communication, planning and prioritization skills. Dedicated to make customers and employees feel at ease with great service provided. Skilled at dealing with anyone in need of assistance at any time.

Overview

3
3
years of professional experience

Work History

Branch Manager

Freeway Insurance
Houston, TX
01.2022 - Current
  • Boosting sales by having to multitask by answering incoming calls, emails and attending customers in person/office
  • Helped manage multiple offices at the same time.
  • Managed staff scheduling, hiring and training processes.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Monitored financial performance of the branch on a monthly basis.
  • Conducted regular performance reviews for all employees in the branch.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.

Optometry Technician

Grand Family Eye Care
La Marque, TX
01.2021 - 01.2022
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.

Education

Associate of Applied Science - Real Estate Development

San Jacinto College
Main Campus

Skills

  • Bilingual in Spanish and English
  • Customer Service
  • Communication Skills
  • Phone and Email Etiquette
  • Ease with Computers and Technology
  • Adaptable and Flexible
  • Staff Development
  • Sales management
  • Branch Operations Management
  • Limited Lines License
  • Certified in Microsoft Word

References

References available upon request.

Timeline

Branch Manager

Freeway Insurance
01.2022 - Current

Optometry Technician

Grand Family Eye Care
01.2021 - 01.2022

Associate of Applied Science - Real Estate Development

San Jacinto College

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Samara Sorto