Samari Hodges
Las Vegas
Summary
Dynamic professional with extensive experience as a Baggage Service Agent at Prospect Airline Services, excelling in passenger assistance and baggage handling. Proven ability to enhance customer satisfaction through resourcefulness and initiative, while ensuring compliance with safety protocols. Recognized for building strong relationships with partners to streamline operations and improve service delivery.
Overview
4
4
years of professional experience
Work History
Baggage Service Agent
Prospect Airline Services
04.2023 - Current
- Built positive relationships with customers by providing exceptional customer service.
- Demonstrated strong attention to detail when verifying passenger identification and matching checked luggage to corresponding flights accurately.
- Continuously updated knowledge of airline policies and airport procedures to ensure full compliance in all aspects of baggage handling duties.
- Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.
Mail Handler Assistant
USPS
10.2022 - 01.2023
- Ensured timely dispatch of outgoing mail by preparing packages with proper postage and labeling.
- Sorted and organized incoming mail according to specific routing codes to enhance processing efficiency.
- Handled fragile items carefully during sorting and transportation to minimize damage.
- Managed time-sensitive materials, guaranteeing prompt delivery within designated deadlines.
- Supported team members during high-volume periods, significantly reducing delays in mail distribution.
Manager
Wow Carwash
08.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Spring Valley High
Las Vegas, NV05.2021
Skills
- Claims
- Ticketing system expertise
- Passenger assistance
- Baggage handling
- Resourcefulness and initiative
- Lost and found management
- Able to lift number lbs
- Airport safety awareness
- Security regulations compliance
- Time management
- Physical strength
- Safety protocol
Timeline
Baggage Service Agent
Prospect Airline Services
04.2023 - Current
Mail Handler Assistant
USPS
10.2022 - 01.2023
Manager
Wow Carwash
08.2021 - 10.2022
High School Diploma -
Spring Valley High
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