Samari Tatem
Lake Wales
Summary
Reliable and customer-focused professional with call center experience handling high-volume inbound and outbound calls. Skilled in scheduling appointments, assisting customers, and keeping conversations clear, professional, and personable. Comfortable working with scripts while still sounding natural, and confident in handling objections and guiding calls toward a solution. Organized, consistent, and able to manage tasks independently in a remote setting. Looking to contribute to a team in a remote receptionist, appointment setting, or customer service role.
Overview
3
3
years of professional experience
Work History
Event Security Guard (On-Call)
Reliable Security
03.2023 - Current
- Resolved conflicts calmly and professionally to ensure safety and security
- Maintained situational awareness and communicated effectively in fast-paced settings to support team operations
- Assisted guests and provided directions in busy environments to enhance visitor experience
- Delivered dependable customer service while following company policies
Call Center Representative
Renewal by Andersen
06.2024 - 02.2026
- Managed a high volume of inbound and outbound calls while maintaining a professional and friendly tone
- Consistently met or exceeded daily and weekly performance goals
- Followed call scripts while adapting to customer responses to enhance communication
- Built rapport with customers to increase engagement and drive booking rates
- Addressed questions and objections to facilitate appointment setting
- Scheduled appointments and provided clear, accurate information about services
- Maintained accurate customer records in CRM systems
Education
High School Diploma -
Penn Foster
Remote05-2023
Skills
- Lead Qualification & Follow-Up
- Customer Retention
- Customer Communication & Rapport Building
- Inbound & Outbound Calling
- Objection Handling
- Appointment Setting & Scheduling
- Phone Etiquette & Call Handling
- Time Management & Multitasking
- CRM Systems (Fast Learner)
- Microsoft Office
References
- Comfortable working independently in a remote environment
- Reliable, punctual, and consistent with attendance
- Quick learner with new systems and processes
- Strong work ethic and goal-oriented mindset
Timeline
Call Center Representative
Renewal by Andersen
06.2024 - 02.2026
Event Security Guard (On-Call)
Reliable Security
03.2023 - Current
High School Diploma -
Penn Foster