Samaria Jackson
Greensboro,NC
Summary
Driven professional with extensive experience in customer service roles, notably at Academy Sports Outdoors. Excelled in resolving high-stress situations, enhancing customer loyalty through empathetic service, and mastering complex product knowledge. Skilled in MS Office and adept at problem resolution, demonstrating a proven track record of improving customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Academy Sports Outdoors
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cash office.
Customer Service Associate
Home Depot
08.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Sales Associate
Cracker Barrel
05.2013 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Funeral Home Director - Mortuary Science
Fayetteville Technical Community College
Fayetteville, NC01.2025
Associates in Business Administration - Business Administration
Guilford Technical Community College
Jamestown, NC05.2022
Skills
- Customer Service and Assistance
- Complex Product Knowledge
- Policy and Procedure Adherence
- MS Office Proficiency
- Understanding Customer Needs
- Refunds and Exchanges
- Speaking Clearly
- Safety Regulations
- Customer Relationship Management
- Billing Adjustments and Refunds
- Problem Resolution
- Complex Problem-Solving
- Data Entry
- Money handling abilities
- Payment Processing
- Product Knowledge
- Paperwork Processing
- Staff Training
- Order Fulfillment
- Recordkeeping strengths
Timeline
Customer Service Representative
Academy Sports Outdoors
03.2024 - Current
Customer Service Associate
Home Depot
08.2022 - 02.2024
Retail Sales Associate
Cracker Barrel
05.2013 - 06.2016
Funeral Home Director - Mortuary Science
Fayetteville Technical Community College
Associates in Business Administration - Business Administration
Guilford Technical Community College
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