SAMARIA POE
Murfreesboro,TN
Summary
Efficient professional with 15.5+ years of experience and a proven knowledge of customer communications, customer satisfaction, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer service advocate role at your company.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer service advocate
Verizon
04.2015 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Nurse assistant
Bethany rehabilitation center
02.2005 - 03.2015
- Providing direct care to patients, such as daily activities including bathing and feeding
- Served and protected the facility by adhering to professional standards, hospital policies and procedures, and federal and state standards.
Education
Bachelor of Science (B.S.) - Healthcare Administration
UNIVERSITY OF PHOENIX
02.2013
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
Roles And Responsibilities
- Providing great customer service while ensuring that appropriate changes are being made to resolve all of the customers' problems.
- Providing direct care to patients, such as daily activities including bathing and feeding. Served and protected the facility by adhering to professional standards, hospital policies and procedures, and federal and state standards.
Personal Information
Title: Customer service advocate
Timeline
Delivery Driver
DoorDash
10.2023 - Current
Customer service advocate
Verizon
04.2015 - 08.2023
Nurse assistant
Bethany rehabilitation center
02.2005 - 03.2015
Bachelor of Science (B.S.) - Healthcare Administration
UNIVERSITY OF PHOENIX
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