Samariah Gaines
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new Skills.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
MCI
01.2023 - Current
- Oversaw warranty counseling process to manage expense controls.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Customer Service Representative
Teleperformance USA
08.2022 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remote
Customer Service Cashier
Walmart
06.2020 - 01.2022
- Collected credit card and cash payments to complete transactions for customer orders
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
Education
Nursing
Louisiana Delta Community College
Monroe, LAGeneral Trass High Schopl
05.2022
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Medical terminology
- Call center experience
- Follow-up skills
- Medical billing
- Policy adherence
- Empathy and patience
Timeline
Healthcare Customer Service Representative
MCI
01.2023 - Current
Customer Service Representative
Teleperformance USA
08.2022 - 12.2022
Customer Service Cashier
Walmart
06.2020 - 01.2022
Nursing
Louisiana Delta Community College
General Trass High Schopl