Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samariah Gaines

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges.

Strong worth ethic, adaptability and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new Skills.

Overview

5
5
years of professional experience

Work History

Healthcare Customer Service Representative

MCI
01.2023 - Current
  • Oversaw warranty counseling process to manage expense controls.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

Customer Service Representative

Teleperformance USA
08.2022 - 12.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Remote

Customer Service Cashier

Walmart
06.2020 - 01.2022
  • Collected credit card and cash payments to complete transactions for customer orders
  • Greeted customers and responded to informational requests
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution

Education

Nursing

Louisiana Delta Community College
Monroe, LA

General Trass High Schopl
05.2022

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Appointment scheduling
  • Medical terminology
  • Call center experience
  • Follow-up skills
  • Medical billing
  • Policy adherence
  • Empathy and patience

Timeline

Healthcare Customer Service Representative

MCI
01.2023 - Current

Customer Service Representative

Teleperformance USA
08.2022 - 12.2022

Customer Service Cashier

Walmart
06.2020 - 01.2022

Nursing

Louisiana Delta Community College

General Trass High Schopl

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Samariah Gaines