Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Samaris LeGree

Samaris LeGree

Pikesville,MD

Summary

I am an outgoing individual with well-honed organizational, labor and teamwork skills. I am enthusiastic and team-driven with years of experience working in busy environments. I am a detail-oriented team player with strong organizational skills. With the ability to handle multiple projects simultaneously with a high degree of accuracy. I am very organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingly I take on added responsibilities to meet team goals. With my Customer Service Representative experience I will provide top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Which will enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Package Handler/Customer Service Rep

FedEx
02.2021 - 06.2022
  • Responsible for warehouse duties including; physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc; Responding promptly to customer inquiries; Communicating with customers through various channels; Managing large volume of customer calls; Monitoring customer satisfaction levels; Referring customers to superiors when necessary; Take ownership of customer issues; Accurately document customer interactions

Warehouse Associate/Customer Service Rep

Amazon
06.2020 - 02.2021
  • Receive and put away inventory, prepare customer orders and package them up, load boxes into trucks for shipment, use scanners to read bar codes on products, view prompts on screens and follow the direction for some tasks, troubleshoot problems, ensure product meets quality requirements.

Package Handler

UPS
09.2019 - 06.2020
  • Work directly with customers to offer packaging and shipping for customers, responding promptly to customer inquiries; professional and timely printing solutions, faxing, taking passport photos, stocking, cleaning, selling retail gift items, using POS to ring in sales, etc
  • Training provided
  • Increased responsibilities and advancement with proven performance.

Sales Floor Associate/Customer Service Rep

Olive Ole Clothing Store
03.2019 - 08.2019
  • Greeting customers; Responding to questions; Providing outstanding customer service; Maintained merchandise displays; Achieve established goals; Maintaining the sales floor appearance; Cross-selling products; Increasing in store sales; Direct customers to merchandise; Maintenance

Commissary Bagger

Fort Meade Commissary
05.2016 - 06.2019
  • Greeting customers; Responsible for bagging customers groceries/items; arranging items in the bags; Escorting customers with their groceries/items to their vehicle; Emptying/returning grocery carts to the appropriate area.

Cashier and Sales Associate/Customer Service Rep

Champs Sports
11.2017 - 03.2018
  • Greeting customers; Responding to questions; Acknowledging and resolving customers complaints; Providing outstanding customer service; Enforces company policies and procedures; Maintained merchandise displays; Processing orders and transactions; Operate cash registers; Manage financial transactions; completed daily responsibilities and task Answering detailed product and service questions.

Education

College - Dental Assisting

Fortis Institute - Baltimore
Windsor Mill, MD

Certificate - Cyber Operations And Warfare

DeVry University
Villa Park, IL

College - Medical Assistant

Fortis Institute
Towson, MD
08.2022

High School -

Old Mill High School
Millersville, MD
01.2018

Skills

  • Leadership
  • Time Management
  • Adaptability
  • Great communication skills
  • Team player
  • Strong work ethic
  • Data Entry
  • Patient Scheduling
  • Medical Coding
  • Customer Service

Additional Information

2 Years of High School Child Development Classes, Excellent interpersonal and age-appropriate communication, Decision making, critical thinking, evaluation and problem solving

Timeline

Package Handler/Customer Service Rep

FedEx
02.2021 - 06.2022

Warehouse Associate/Customer Service Rep

Amazon
06.2020 - 02.2021

Package Handler

UPS
09.2019 - 06.2020

Sales Floor Associate/Customer Service Rep

Olive Ole Clothing Store
03.2019 - 08.2019

Cashier and Sales Associate/Customer Service Rep

Champs Sports
11.2017 - 03.2018

Commissary Bagger

Fort Meade Commissary
05.2016 - 06.2019

College - Dental Assisting

Fortis Institute - Baltimore

Certificate - Cyber Operations And Warfare

DeVry University

College - Medical Assistant

Fortis Institute

High School -

Old Mill High School
Samaris LeGree