Samary Perez
Collingswood,NJ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Remote Account Specialist
Capital One
Camden, NJ
07.2025 - Current
- Managed client account inquiries and provided timely resolutions.
- Maintained accurate account records in internal systems for tracking purposes.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Received, prioritized and responded to multiple points of customer communication.
Warehouse Supervisor
Amazon
Tampa, FL
01.2021 - 06.2023
- Managed accounts receivable and payable transactions effectively.
- Organized new hire training sessions
- Ordered supplies and equipment to ensure uninterrupted office operations.
- Maintained organized filing system for all office operation documents to facilitate easy access and retrieval.
- Oversaw daily operations to ensure timely and accurate order fulfillment.
- Trained and mentored team members on safety protocols and operational procedures.
- Monitored inventory levels and coordinated restocking efforts to prevent shortages.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
Education
High School Diploma - General Studies
A.P Leto High School
Tampa, FLSkills
- Critical Thinking
- Leadership
- Time Management
- Computer literacy
- Account administration
- Customer relationship development
- Report writing
- Schedule coordination
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remote Account Specialist
Capital One
07.2025 - Current
Warehouse Supervisor
Amazon
01.2021 - 06.2023
High School Diploma - General Studies
A.P Leto High School