Dedicated customer service professional with expertise in active listening and relationship building. Successfully resolved customer inquiries across various platforms while consistently meeting performance metrics, contributing to improved customer satisfaction and operational efficiency.
Work History
Customer Service Representative
1 Year 7 Months
Chewy | 03.2025 - Current
Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
Facilitated communication between departments to enhance service delivery and problem resolution.
Assisted in training new representatives on customer service protocols and systems.
I handle approximately 40-60 calls per day.
Supported claims processing by verifying member information and documentation.
Tier 1 Technical Support Representative
9 Months
Verizon | 04.2024 - 01.2025
Provided exceptional technical support for customers via phone and chat, resolving issues efficiently.
Diagnosed and troubleshot a wide range of hardware and software problems using remote access tools.
Identified recurring issues to recommend system improvements, contributing to overall service enhancement.
Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
I consistently managed a high-volume call queue,handling 75-90 customer interactions per day.
Customer Care Representative
1 Year 1 Month
Continuum Global Solutions | 12.2021 - 01.2023
Resolved customer inquiries through effective communication and problem-solving techniques.
Educated customers on product features, enhancing user experience and satisfaction.
Experienced in managing a high-volume call environment,efficiently handling 50-75 customer calls per day.
Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
Managed claims processing using internal software, enhancing accuracy and speed.