Professional Summary
Overview
Work History
Education
Skills
Timeline

Samasjae Smith

Chewy
Mesquite,TX
5
years of professional experience

Dedicated customer service professional with expertise in active listening and relationship building. Successfully resolved customer inquiries across various platforms while consistently meeting performance metrics, contributing to improved customer satisfaction and operational efficiency.

Work History

Customer Service Representative

1 Year 7 Months
Chewy | 03.2025 - Current
  • Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
  • Facilitated communication between departments to enhance service delivery and problem resolution.
  • Assisted in training new representatives on customer service protocols and systems.
  • I handle approximately 40-60 calls per day.
  • Supported claims processing by verifying member information and documentation.

Tier 1 Technical Support Representative

9 Months
Verizon | 04.2024 - 01.2025
  • Provided exceptional technical support for customers via phone and chat, resolving issues efficiently.
  • Diagnosed and troubleshot a wide range of hardware and software problems using remote access tools.
  • Identified recurring issues to recommend system improvements, contributing to overall service enhancement.
  • Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
  • I consistently managed a high-volume call queue,handling 75-90 customer interactions per day.

Customer Care Representative

1 Year 1 Month
Continuum Global Solutions | 12.2021 - 01.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Educated customers on product features, enhancing user experience and satisfaction.
  • Experienced in managing a high-volume call environment,efficiently handling 50-75 customer calls per day.
  • Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
  • Managed claims processing using internal software, enhancing accuracy and speed.

Education

High School Diploma

Dallas Kin | Dallas, TX | 05-2020

Skills

Customer service
Problem resolution
Follow-up skills
Data management
Documentation
Data collection
Claims processing
Customer satisfaction metrics
Active listening
Critical thinking
Service documentation
Appointment scheduling

Timeline

Customer Service Representative

Chewy
03.2025 - CurrentRead More

Tier 1 Technical Support Representative

Verizon
04.2024 - 01.2025Read More

Customer Care Representative

Continuum Global Solutions
12.2021 - 01.2023Read More

Dallas Kin

High School Diploma
Read More
Samasjae Smith