Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System Stroke Program Manager
Ascension Illinois
, IL
08.2023 - Current
Monitored performance metrics to ensure timely completion of tasks.
Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
Implemented best practices in order to maximize efficiency of operations.
Developed marketing plans aimed at increasing awareness about the organization's services.
Scheduled meetings with stakeholders including funders, community partners and staff members to discuss programming initiatives.
Collaborated with other organizations to create partnerships that benefit program participants.
Assist with the collaboration of 10 stroke-certified hospitals within Ascension Illinois.
Help navigate the stroke coordinators, data specialist, resource teams, and regulatory to ensure the use of best practices along with quality measures are being met.
Managed the navigation of collective data being utilized the same across the board.
Help promote more of a cohesive collaboration within multiple sites through collaborative meetings to unify stroke orders, CPGs, workflows, and new processes.
Liaison for Ascension stroke program with Savaro (TeleStroke/Neurology).Help update workflows and ensure contract standards are meet.
Helped with the planning and follow through with upgrading a PSC (RMC) back to being CSC with a successful survey and start date. Navigated communication with EMS, C-suite, Providers, and Urgent Transfer line to ensure success within the hospital.
Increased volume at Saint Joseph Hospital in Joliet with the joint agreement with Morris Hospital and multiple EMS departments to ensure direct transfer of neurosurgical patients and possible large vessel strokes. This has increased volume and productivity as a whole for the stroke program, with the result that over 50% of the patients have undergone procedures.
Stroke liaison with the Urgent Transfer Line, and has helped with workflows from PSC to CSC to ensure easier transition. Also, helped develop the workflow for ABMC to be a 'say yes' facility for all Large Vessel Occlusions. This helps promote and ensure patients stay within Ascension Illinois.
Navigate and ensure each hospital is ready for upcoming surveys (TJC, DNV). Successfully completed over 8 surveys in one year. Ensured action plans get submitted and approved. Help with communication with hospital leadership to ensure action plans are successful.
Liaison for stroke coordinators with hospital leadership to ensure communication and follow-through.
Provided guidance and mentoring for program participants in developing job skills.
Advised management on strategies for improving program operations or increasing efficiency.
Stroke Coordinator/Quality Specialist
Ascension Saint Mary Hospital
Kankakee, IL
09.2021 - 08.2023
Created a system for tracking outcomes of stroke patients in order to identify areas for improvement.
Analyzed data from stroke patients to ensure TJC standards and quality measures were met within the program.
Collaborated with community organizations to promote awareness about stroke prevention and rehabilitation services available.
Monitored current treatments for strokes, including medications, physical therapy, speech therapy, occupational therapy.
Participated in interdisciplinary meetings with other healthcare providers involved in treating stroke patients.
Coordinated with physicians, nurses, social workers, and other healthcare professionals on the care plan for stroke patients.
Advised members of the medical team regarding best practices in managing post-stroke complications such as dysphagia or depression.
Managed communication between hospitals regarding transfer of care when necessary.
Developed protocols for responding quickly and effectively to acute strokes within the hospital setting.
Implemented new methods for measuring process effectiveness and efficiency within the organization.
Conducted internal audits to ensure compliance with quality standards and procedures.
Managed multiple site surveys with TJC, IDPH, CMS, and others, successfully implementing appropriate action plans with clear follow-through.
Charge ER RN
Amita St. Marys Hospital
Kankakee
06.2010 - 03.2021
Plan and coordinate day to day operational functioning of a 20 bed ED
Support the nurse manager in operation in the unit by controlling the quality of service, patient safety and cost effectiveness of department
Determined patient care assignments in accordance with patient requirements
Serves as the primary decision maker for clinical operations during a given shift and modifies staff assignment/mix according to the changes in patient acuity and/or volume
Manages the flow of the ER with the nurses, techs and physicians using excellent organizational skills and communication.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT
03.2021
ADN -
Kanakakee Community Collage
Kankakee
05.2006
Skills
Time Management
Critical thinking and problem solving
Ability to Work Under Pressure
Ability to Work in a Team
Leadership Skills
Effective Time Management
Communication Skills
Ability to Multitask
Highly Organized
Detail Oriented
Operations Management
Quality Assurance
Partnership Development
Data Analysis
Certification
TNS (trauma nurse specialist)
ACLS-PALS
NIHSS
BLS
NRP (neonate resuscitation program)
CPI
ECRN (emergency communications registered nurse)
Personal Information
Title: TRAUMA COORDINATOR
References
Heather Gill, 815 790-0813
Lisa Lemenager, 815 263-9862
Dr. Shawn Bala, 1 (585) 944-7474
Timeline
System Stroke Program Manager
Ascension Illinois
08.2023 - Current
Stroke Coordinator/Quality Specialist
Ascension Saint Mary Hospital
09.2021 - 08.2023
Charge ER RN
Amita St. Marys Hospital
06.2010 - 03.2021
Bachelor of Science - Nursing
Western Governors University
ADN -
Kanakakee Community Collage
TNS (trauma nurse specialist)
ACLS-PALS
NIHSS
BLS
NRP (neonate resuscitation program)
CPI
ECRN (emergency communications registered nurse)
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