Sambadie Coulibaly
Memphis,TN
Overview
7
7
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Memphis, TN
04.2025 - Current
- Operated ground support equipment to facilitate safe and efficient aircraft movements.
- Conducted thorough safety checks on baggage handling processes to ensure compliance with regulations.
- Assisted in loading and unloading luggage, enhancing turnaround times for departures.
Manager
Village Mart
Memphis, TN
04.2022 - 04.2025
- Trained and mentored team members on customer service best practices.
- Implemented promotional strategies that increased customer engagement and sales.
- Developed staff schedules to optimize labor costs and meet operational needs.
- Enhanced store layout for improved customer flow and shopping experience.
- Managed and motivated employees to be productive and engaged in work.
IT Technician
Kiwi Mali
Bamako, Mali
04.2019 - 02.2022
- Installed and configured hardware and software to ensure optimal system performance.
- Provided technical support to staff by troubleshooting hardware and software issues effectively.
- Maintained network infrastructure, ensuring reliable connectivity across all departments.
- Assisted in implementing security protocols to safeguard company data and systems.
- Trained new employees on IT systems, fostering a knowledgeable workforce in technology use.
- Maintained office PCs, networks and mobile devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Education
Bachelor of Science - Computer Networking
Hetec Mali
Bamako, Mali05.2019
Bachelor of Science - Information Technology
Strayer University
WashingtonSkills
Fluent in French, English, and Bambara
Microsoft Word, Excel, and Powerpoint Expert
Dependable and Diligent
Software development
Strong Leadership and Communication Skills
Virtualization /Cloud computing/ programming languages
Multitasker
Timeline
Ramp Agent
Southwest Airlines
04.2025 - Current
Manager
Village Mart
04.2022 - 04.2025
IT Technician
Kiwi Mali
04.2019 - 02.2022
Bachelor of Science - Computer Networking
Hetec Mali
Bachelor of Science - Information Technology
Strayer University