Hi, I’m
Sambo Voir
Seattle,WA
Work History
Harborview Medical CenterSeattle , Washington
Patient Service Representative Team Lead
02.2008 - 06.2014
Job overview
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
Harborview Medical CenterSeattle , Washington
Program Coordinator
02.2008 - 06.2014
Job overview
- Designed program implementation and maintenance plan.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
- Identified risks and developed mitigation plans.
- Monitored programming schedules, conformance to guidelines and quality.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed new program and feature ideas for station.
- Supervised media programming team and provided feedback to drive quality programming.
- Scheduled and monitored programming to air content as planned.
- Facilitated programming by coordinating resources and deliverables between departments.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed proposals and operational plans within assigned area.
Northwest children's heart care Seattle, Washington
Patient Service Specialist
07.2014 - 09.2016
Job overview
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Taught patients and families to use at-home medical equipment.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Timeline
Patient Service Specialist
Northwest children's heart care
07.2014 - 09.2016
Patient Service Representative Team Lead
Harborview Medical Center
02.2008 - 06.2014
Program Coordinator
Harborview Medical Center
02.2008 - 06.2014
Overview
9
years of professional experience