SAMEEN MUGHAL
Henrico,VA
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
TJ Maxx, TJX Companies
Richmond, VA
05.2024 - Current
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Organized displays to attract customers and promote sales.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
Cashier
Kroger
Henrico, Virginia
11.2021 - 01.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Helped restock shelves when necessary to maintain an organized display area
- Assisted with training and mentoring new team members
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products
- Delivered customer service by greeting customers and answering any store inquiries
- Verified that customers are of legal age to purchase restricted items.
Retail Associate
Burlington
Richmond, Virginia
03.2021 - 08.2021
- Assisted customers with locating items and finding prices
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
- Merchandised goods on sales floor, maintaining perfect visual standards.
- Handled customer returns and exchanges with accuracy.
Education
Associate in Science (A.S.) - Business Administration
Reynolds Community College
Richmond, Virginia12.2023
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Conflict Resolution
- Multitasking Capabilities
- Organizational Abilities
- Cash Handling Expertise
- Customer Service Excellence
- Customer Assistance
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Retail Sales Associate
TJ Maxx, TJX Companies
05.2024 - Current
Cashier
Kroger
11.2021 - 01.2024
Retail Associate
Burlington
03.2021 - 08.2021
Associate in Science (A.S.) - Business Administration
Reynolds Community College
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