Sameer Shaikh
Astoria,NY
Summary
Dynamic, results-driven leader with a proven track record of success across major telecommunications brands, including T-Mobile and AT&T. Skilled in strategic planning, operations management, and sales leadership, with a strong ability to drive revenue growth and optimize store performance. Recognized for consistently exceeding KPIs through effective team development, performance coaching, and customer-focused leadership. Expertise in customer relationship management, talent development, and creating high-performing retail environments that deliver exceptional business results and elevate team capabilities.
Overview
8
8
years of professional experience
Work History
Experience Associate Manager
T-Mobile
Manhattan, NY
11.2025 - Current
- Leading Mobile Experts by example, providing actionable feedback, and ensuring staff completes necessary training.
- Managing the store's customer wait times and assisting team members in resolving escalated customer issues.
- Overseeing day-to-day operations, including plan-o-gram compliance, visual merchandising, and compliance with retail procedures.
- Driving team members to meet or exceed key performance indicators (KPIs), such as sales targets, while controlling store expenses and managing discounts.
Senior Mobile Expert
T-Mobile
Mount Vernon, NY
05.2024 - 10.2025
- Diagnosing and solving challenging customer pain points on the spot without needing to escalate to back-end support.
- Guiding customers through device upgrades, account maintenance, and selecting the right wireless plans or accessories.
- Acting as a subject matter expert and assisting in training and onboarding newer retail associates.
- Attained Winner's Circle recognition for every eligible quarter as Senior Mobile Expert throughout tenure.
Mobile Expert
T-Mobile
Manhattan, NY
03.2023 - 05.2024
- Analyze individual customer needs to recommend smartphones, tablets, wearables, accessories, and data plans.
- Resolve customer pain points and issues in a single interaction by leveraging in-store digital tools.
- Work alongside store leadership and remote customer care teams to ensure a seamless customer journey.
- Led the district of downtown, Manhattan and market (Manhattan/Bronx) ranking number 1 annually within the role of mobile experts.
- Achieved Winner Circle (highly competitive employee recognition program that celebrates the company's top 1% of frontline workers and supporting staff) each quarter worked within this position.
Area Retail Sales Manager / Account Manager 2
AT&T Corporate
Manhattan, NY
06.2021 - 01.2023
- Oversaw multi-site operations, ensuring consistent execution of company policies and brand standards across all locations.
- Drove sales performance by analyzing performance reports and implementing action plans, resulting in measurable improvements in key performance indicators.
- Led and developed store managers across a large territory, coaching them to enhance their skills and achieve performance goals.
- Recruited, trained, and retained high-performing leadership teams, ensuring a strong talent pipeline and reducing employee turnover.
- Conducted regular store visits and audits to monitor compliance, identify areas for improvement, and maintain operational excellence.
- Spearheaded change initiatives and rollouts, effectively communicating new strategies and ensuring smooth implementation across the district.
- Acquired/Managed business accounts through retail channels, maintaining substantial annual revenue targets within those accounts (over $6 million in annual revenue)
Retail Sales Manager
AT&T Corporate
Manhattan, NY
06.2018 - 06.2021
- Executed daily employee tasks, conducted performance evaluations, and supported branch operational goals to enhance team performance.
- Achieved consistent revenue targets, earning recognition from leadership.
- Boosted month-over-month postpaid gross additions by over 40% within two months across three corporate retail locations, following promotion to manager.
- Facilitated the promotion of six team members to retail management positions during a three-year tenure.
- Achieved audit scores of 97% and 100% on two corporate evaluations of operational performance, significantly exceeding the national average of 77%.
- Collaborated with small and medium businesses and enterprise clients to identify and implement business solutions that streamline operations.
- Achieved Summit Recognition Award (the company's most prestigious annual internal recognition program for top 2% performing sales and retail employees) for the year of 2020.
Education
Associate of Applied Science - Business Management
LaGuardia Community College
Long Island City, NY05.2026
Associate of Applied Science - Electrical Engineering Technology
New York City College of Technology
Brooklyn, NY06.2017
Skills
- Strategic planning
- Negotiation
- Operations management
- Store management
- Sales coaching
- Team leadership
- Customer relationship management (CRM)
- Performance metrics analysis skills
- Salesforce proficiency
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Experience Associate Manager
T-Mobile
11.2025 - Current
Senior Mobile Expert
T-Mobile
05.2024 - 10.2025
Mobile Expert
T-Mobile
03.2023 - 05.2024
Area Retail Sales Manager / Account Manager 2
AT&T Corporate
06.2021 - 01.2023
Retail Sales Manager
AT&T Corporate
06.2018 - 06.2021
Associate of Applied Science - Business Management
LaGuardia Community College
Associate of Applied Science - Electrical Engineering Technology
New York City College of Technology