Shuqeria Jennings
Roanoke
Summary
Dedicated and results-oriented professional with 7 years of combined experience in customer service, sales. Two years and 6 months of team leadership, and collaboration. Proven ability to effectively assist customers in selecting phone plans, devices, and accessories to meet their needs, while also managing departmental operations and driving team performance and sales.
Overview
3
3
years of professional experience
Work History
Experience Associate Manager
T-Mobile
03.2024 - Current
- Lead and motivate a team to achieve and exceed sales goals
- Oversee back-room operations, including inventory management and inter-store transfers
- Drive sales performance through strategic planning, delegation, and customer-focused initiatives
- Champion change and foster a positive, organized, and rewarding work culture
- Ensure efficient time management and adaptability in response to company-wide changes
- Innovate and problem-solve to improve operational efficiency and sales results
Retail Associate Manager
T-Mobile
01.2024 - Current
- Lead a team of Mobile Experts to achieve and exceed sales targets, resulting in a 15% increase in monthly revenue
- Provide coaching and mentorship to Mobile Experts on sales techniques, product knowledge, and customer service skills
- Implement strategies to drive sales performance, including upselling techniques and promotional campaigns
- Foster a positive work environment conducive to productivity and professional growth
- Collaborate with store management to develop and execute training programs for new hires and ongoing development for existing staff
Mobile Expert Key Holder
T-Mobile
04.2023 - 01.2024
- Played a key role in driving sales and achieving store targets as a Mobile Expert Key Holder
- Provided leadership and guidance to Mobile Experts to ensure exceptional customer service and sales performance
- Assisted in the training and development of new team members, focusing on product knowledge and sales techniques
- Acted as a liaison between store management and frontline staff, communicating updates and ensuring smooth operations
- Assist customers in selecting appropriate phone plans, devices, and accessories through personalized consultations
- Serve as a key holder, responsible for managing access to phones, SIM cards, and online orders for colleagues
- Collaborate with team members to maximize sales opportunities by identifying customer needs and providing tailored solutions
- Facilitate team selling initiatives to enhance overall sales performance and customer satisfaction
Mobile Expert
T-Mobile
03.2022 - 04.2023
- Demonstrated expertise in T-Mobile products and services to effectively assist customers with their wireless needs
- Consistently met and exceeded sales targets through proactive engagement and upselling techniques
- Cultivated strong customer relationships to drive repeat business and referrals
- Actively participated in ongoing training and development opportunities to enhance product knowledge and sales skills
Mobile Associate
T-Mobile
01.2022 - 03.2022
- Provided excellent customer service to T-Mobile customers, addressing inquiries and resolving issues in a timely and professional manner
- Assisted customers with device troubleshooting, account inquiries, and product recommendations
- Achieved personal sales targets through active promotion of T-Mobile products and services
- Collaborated with team members to ensure a positive and efficient in-store experience for customers
Education
Associate Degree - Social Science
Virginia Western Community College
01.2015
Skills
- Customer Service
- Sales
- Team Leadership
- Communication
- Problem-Solving
- Product Knowledge
- Backroom Operations
- Delegating Tasks
- Managing Time Effectively
Work Email
Shuqeria.jennings20@t-mobile.com
Timeline
Experience Associate Manager
T-Mobile
03.2024 - Current
Retail Associate Manager
T-Mobile
01.2024 - Current
Mobile Expert Key Holder
T-Mobile
04.2023 - 01.2024
Mobile Expert
T-Mobile
03.2022 - 04.2023
Mobile Associate
T-Mobile
01.2022 - 03.2022
Associate Degree - Social Science
Virginia Western Community College
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