Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Sameerah Dominick
Jersey City,NJ
Summary
Work History
FortunaBmcMcClellan, CA
Call Center Customer Service Representative
10.2021 - 06.2023
Job overview
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
United States CensusNew York, NY
Numerator
08.2020 - 09.2021
Job overview
- Contacted assigned citizens through mail, email or phone to obtain and correct census data.
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
- Distributed assignments to enumerators and submitted completed assignments to supervisors.
- Asked questions in accordance with instructions to obtain person's name, address and age.
PandoraColumbia, MD
Warehouse Inventory Clerk
01.2019 - 02.2020
Job overview
- Received, stored and shipped goods and materials.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Updated inventory and production information using warehouse management systems and scanner guns.
WalmartHanover, MD
Customer Service Associate
01.2018 - 06.2019
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Hampton Inn SuitesHanover, MD
Front Desk Receptionist
08.2018 - 12.2018
Job overview
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Denmark Technical CollegeDenmark, SC
Associate of Science from Practical Nursing
06.2017
University Overview
Empire Beauty School - KennesawKennesaw, GA
Licensed from Cosmetology Education
12.2015
University Overview
William L Dickinson High SchoolJersey City, NJ
High School Diploma
06.2014
University Overview
Hudson County Community CollegeJersey City, NJ
Some College (No Degree) from Computers
University Overview
Skills
- Technical Troubleshooting
- Service Recommendations
- Call Center Customer Service
- Data Entry
- CRM
- Professional telephone demeanor
- Medical terminology knowledge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
Timeline
Call Center Customer Service Representative
FortunaBmc
10.2021 - 06.2023
Numerator
United States Census
08.2020 - 09.2021
Warehouse Inventory Clerk
Pandora
01.2019 - 02.2020
Front Desk Receptionist
Hampton Inn Suites
08.2018 - 12.2018
Customer Service Associate
Walmart
01.2018 - 06.2019
Denmark Technical College
Associate of Science from Practical Nursing
Empire Beauty School - Kennesaw
Licensed from Cosmetology Education
William L Dickinson High School
High School Diploma
Hudson County Community College
Some College (No Degree) from Computers
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