Samer Assaf
Calera,AL
Summary
Results-driven technician with expertise in technical support and data analysis. Known for effective communication and leadership development, committed to leveraging skills to enhance user experience and optimize operational processes.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Erie Community College
Williamsville, New York
09.2022 - 12.2022
- Provided technical support to students and faculty via phone and email.
- Diagnosed hardware and software issues for end-users.
- Collaborated with team members to troubleshoot and resolve complex technical problems, enhancing overall support effectiveness.
- Educated users on software features and best practices, improving user proficiency and reducing recurring support requests.
- Created new accounts and configured access to servers and file management software, streamlining user onboarding and access management processes.
Student Government President
Erie Community College
Williamsville, New York
06.2022 - 09.2022
- Led student government meetings to address and prioritize campus issues and initiatives.
- Collaborated with college administration to advocate for policy changes benefiting students.
- Facilitated workshops to enhance leadership skills among student representatives.
- Held weekly office hours, providing a platform for students to share concerns and propose ideas.
Education
Bachelor of Science - Computer Science, Minor in Data Analytics
University of Montevallo
Montevallo, AL12-2026
Skills
- Technical support
- Customer service
- SQL
- Data analysis
- Data mining
- Data interpretation
- Problem solving
- Team collaboration
- Effective communication
- Leadership development
Timeline
Help Desk Technician
Erie Community College
09.2022 - 12.2022
Student Government President
Erie Community College
06.2022 - 09.2022
Bachelor of Science - Computer Science, Minor in Data Analytics
University of Montevallo