Samera Franklin

Radiation Health & Occupational Health Support Medical & Administrative Responsibilities Communication, Training & Education Compliance, Quality & Attention to Detail Teamwork & Leadership Hospital Corpsman / Healthcare Experience

UNITED STATES NAVY

Hospital Corpsman (HM3) / Radiation Health Technician (L05A)
Strategic Weapons Facility Atlantic (SWFLANT) — Kings Bay, Georgia
JUL 2020 – JUL 2025

Functioned as a Hospital Corpsman specializing in radiation health, providing support for health, safety, medical readiness, and administrative needs of personnel in regulated occupational settings. Functioned as a direct point of contact for service members and other personnel requiring assistance with radiation health requirements, medical surveillance, exposure monitoring, records, appointments, and program-related questions.Customer Service & Personnel Support

• Delivered professional, responsive customer service to military members, civilian employees, supervisors, healthcare personnel, and leadership while assisting with medical and radiation health requirements.
• Served as a knowledgeable point of contact for personnel with questions regarding occupational medical requirements, radiation monitoring, medical examinations, documentation, and program procedures.
• Greeted and assisted personnel, identified their needs, reviewed available information, answered questions within scope, and directed more complex concerns to the appropriate medical or technical authority.
• Explained highly technical policies and procedures in clear, understandable language, helping personnel understand what was required of them and what steps they needed to complete.
• Assisted individuals who were unfamiliar with radiation health processes, reducing confusion by walking them through requirements and providing clear instructions.
• Provided courteous service while working with individuals from different professional backgrounds, ranks, departments, and levels of technical knowledge.
• Responded to questions and concerns while maintaining professionalism, patience, discretion, and respect for each individual’s circumstances.
• Helped resolve administrative discrepancies that could delay medical qualification, occupational clearance, documentation, or completion of radiation health requirements.
• Followed up on incomplete requirements and outstanding documentation to help personnel successfully complete necessary processes.
• Balanced customer needs with strict military, medical, safety, and regulatory requirements, ensuring individuals received assistance without compromising established standards.
• Maintained composure and professionalism in a high-accountability environment where accuracy, communication, and timely service directly affected personnel and operational readiness.
• Supported the Navy Radiation Health Protection Program by assisting with the day-to-day administration of occupational radiation protection requirements.
• Supported personnel radiation exposure monitoring and dosimetry processes used to help ensure occupational exposure remained within established standards.
• Assisted with the issuance, accountability, tracking, collection, and processing of personnel radiation monitoring devices and related documentation.
• Reviewed radiation health information and documentation for accuracy, completeness, and compliance with established requirements.
• Assisted in maintaining occupational radiation exposure information and records for personnel assigned to radiological work.
• Supported medical surveillance requirements for radiation workers, helping ensure required examinations, documentation, and follow-up actions were completed.
• Coordinated with healthcare providers, radiation health professionals, supervisors, administrative personnel, and workers to address documentation and medical surveillance requirements.
• Assisted personnel with questions regarding radiation medical examinations and occupational health requirements.
• Helped identify missing, incomplete, or inconsistent information in records and worked with appropriate personnel to correct discrepancies.
• Maintained familiarity with radiation safety principles, radiological fundamentals, exposure monitoring, medical surveillance, contamination control, and emergency response procedures.
• Supported the Navy’s goal of maintaining occupational radiation exposure As Low As Reasonably Achievable (ALARA) through accurate program administration, monitoring, training, and compliance.
• Maintained sensitive medical, occupational health, and radiation-related records while exercising discretion and protecting personally identifiable and health information.
• Entered, updated, reviewed, and verified personnel information in administrative and medical systems with a high level of attention to detail.
• Organized records and documentation to support efficient retrieval, inspection readiness, continuity of care, and program compliance.
• Reviewed forms and records for missing information, incorrect entries, signatures, dates, and other discrepancies before processing.
• Managed multiple administrative requirements simultaneously while meeting deadlines and maintaining accuracy.
• Coordinated appointments, medical examinations, follow-up requirements, and documentation between personnel and healthcare staff.
• Communicated with multiple departments to obtain missing records, clarify requirements, and resolve administrative issues.
• Maintained organized workflows in an environment where errors in documentation could affect medical qualification, personnel readiness, or regulatory compliance.
• Prioritized urgent requests while continuing to manage routine customer service and administrative responsibilities.
• Communicated radiation health and safety information to personnel in a professional and understandable manner.
• Assisted in educating personnel regarding radiation safety practices, monitoring requirements, occupational health responsibilities, and applicable procedures.
• Adjusted communication style based on the individual’s knowledge and experience, making technical information easier to understand.
• Answered questions and clarified procedures to improve compliance and reduce preventable errors.
• Communicated effectively with peers, supervisors, medical professionals, technical specialists, and senior leadership.
• Used written communication to document actions, maintain records, provide information, and support continuity between departments.
• Worked within a highly regulated military environment requiring strict adherence to established medical, safety, security, and administrative procedures.
• Performed detailed reviews of records and program documentation to identify discrepancies before they created larger administrative or compliance problems.
• Followed standardized procedures while using sound judgment to determine when issues required escalation to supervisors or subject-matter experts.
• Maintained accountability for sensitive information, documentation, and program materials.
• Supported inspection and audit readiness by maintaining accurate, organized, and retrievable records.
• Demonstrated exceptional attention to detail when working with information directly related to occupational health and personnel safety.
• Worked collaboratively with multidisciplinary teams to support personnel health, safety, and operational readiness.
• Built productive working relationships with personnel from different departments and levels of leadership.
• Assisted coworkers with workload requirements during periods of increased demand to ensure customers continued receiving timely service.
• Demonstrated reliability and accountability in an environment where team members depended on one another to accomplish time-sensitive requirements.
• Adapted quickly to changing priorities, operational requirements, personnel needs, and administrative deadlines.
• Applied foundational Hospital Corpsman training in patient care, medical terminology, emergency response, healthcare administration, infection prevention, and patient communication.
• Interacted professionally with patients and personnel while gathering information, addressing concerns, and assisting with healthcare-related processes.
• Recognized situations requiring additional medical evaluation or escalation to qualified healthcare providers.
• Maintained patient dignity, privacy, and confidentiality during healthcare and administrative interactions.
• Worked effectively in environments requiring calm decision-making, professionalism, and adherence to established medical procedures.

Radiation Health Technician (L05A), U.S. Navy
Naval Undersea Medical Institute

Specialized training included:

• Radiological Fundamentals
• Radiation Safety & Radiological Controls
• Personnel Radiation Exposure Monitoring
• Dosimetry
• Radiation Worker Medical Surveillance
• Radiation Health Program Administration
• Radiation Safety Training
• Documentation & Records Management
• Radiological Casualty Response
• Decontamination Principles
• Occupational Health and Safety
• Radiation Protection Principles

Hospital Corpsman “A” School — U.S. Navy

Training in:

• Basic Patient Care
• Emergency Medical Response
• Medical Terminology
• Anatomy & Physiology
• Healthcare Documentation
• Infection Prevention
• Patient Communication
• Clinical Procedures
• Medical Administration

Military healthcare and radiation health required many of the same abilities expected in high-quality civilian customer service environments: listening to customers, identifying their needs, explaining policies, protecting private information, documenting interactions accurately, resolving problems, coordinating with other departments, following up on outstanding issues, and maintaining professionalism even when customers are frustrated or situations are time-sensitive.

My military experience taught me to treat every interaction professionally, take ownership of problems within my responsibility, communicate clearly, and ensure individuals understand the next steps required to resolve their concerns.