Samerah Muflahi
Charleston's Restaurant
Lexington,KY
1
Certification
18
years of professional experience
Work History
Bartender/Server
9 Years 1 Month- Multitasking, guest satisfaction oriented, maintain to keep guest happy. Scheduling
- Ran food, alcoholic drinks, and orders for customers, patrons, and guests
- Worked in a fast paced and high volume environment and dining establishment
- 2 years of experience with preparing alcoholic drinks
- Set customers and guests at ease
- Established customer age prior to serving
- Provided mixed drinks, cocktails, and pairings for multiple dining options and entrees
- Followed food and drink safety regulations
- Worked from 10 am to 9 pm
- Performed opening and closing duties
Bartender/server
3 Years 5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed bar operations, ensuring efficient drink preparation and delivery.
- Trained new staff on menu knowledge and customer engagement techniques.
- Collaborated with kitchen staff to streamline order processing and enhance service speed.
- Maintained cleanliness and organization of bar area to meet health standards.
- Developed cocktail recipes, enhancing drink offerings to improve guest satisfaction.
- Resolved customer complaints tactfully, fostering positive dining experiences and repeat business.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Guest Service Agent
6 Months- Proficiently utilized internal systems for guest services e.g. check-in/out, room service, reservations etc.
- Proficiently utilized Microsoft Office.
- Deconflicted guest issues while maintaining quality customer service.
- Waited tables and rendered bar services.
- Excellent communication skills
- Hilton Worldwide certification
Housekeeper
1 Year 8 Months- Maintained guest areas e.g. cleaned corridors, lobby, stairways, elevators and lounges as well guest rooms.
- Ensured confidentiality and security of guest rooms and belongings.
- Assisted guests and delivered any requested housekeeping items to rooms, as well as handling guest complaints with professionalism and patience.
- Adhered strictly to rules and regulations regarding the health and safety of our guests.
Department Manager
2 Years 3 Months- Opening and closing the store in a timely manner.
- Interviewed, hired and trained employees on rules and practices of restaurant.
- Provided training to other managers for various shifts.
- Demonstrated protocols, tracking supply and shipment orders, communication procedures and effective handling of safe/cash registers.
- Provided quality customer service.
Secretary
1 Year- Received and assisted incoming calls from current and prospective customers regarding their needs.
- Utilized microsoft office.
- Provided quotes and set up appointments to give estimates.
- Light filing of contracts and book keeping
- Handled Incoming and Outgoing Faxes.
Crew Trainer
4 Years- Trained new employees on the different positions within the restaurant, e.g.: food prep, cashier, etc.
- Opened and Closed Store
Education
Associate - nursing
- Nursing
Diploma
Skills
Guest Service
Customer Service
Hostess
Front Desk
Personal Information
Driving License: driver's license
Certification
driver's license
Additional Information
Qualifications Data entry experience at all previous jobs, typing 70 wpm, very proficient in Microsoft Office
Timeline
Bartender/server
Bluegrass Hospitality Group
11.2022 - 04.2026Read More
Bartender/Server
Charleston's Restaurant
08.2017 - CurrentRead More
Guest Service Agent
Hilton
02.2017 - 08.2017Read More
Housekeeper
Hilton Worldwide
06.2015 - 02.2017Read More
Department Manager
Mcdonald's Franchisee
01.2014 - 04.2016Read More
Secretary
P&N Construction
01.2012 - 01.2013Read More
Crew Trainer
McDonald's
01.2009 - 01.2013Read More
Pike County Central High School
Diploma
Read More
Big Sandy Community and Technical College
from Nursing
Read More
Tidewater Community College
Associate from nursing
Read More