Samethria Williams
Indianola,MS
Summary
Detail-oriented Laboratory Manager highly effective at keeping laboratories running smoothly and efficiently. Knowledgeable about managing supplies, equipment and facilities. Pursuing new professional challenges with the opportunity to make a positive impact on laboratory operations and research success.
Overview
13
13
years of professional experience
Work History
Principal’s Secretary and Lab Manager
Ruleville Central High School
11.2014 - 01.2020
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
Customer Service Representative
Teleperformance, Saks Fifth Avenue, TPUSA INC, S. 4650 W
09.2021 - Current
- Answering the phone and placing orders for the customers and assuring them when their orders will arrive
- Checking the status of orders and refunds when need be
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assembly Line Worker
Milwaukee Electric Tools
02.2018 - 10.2020
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Completed durable assemblies and subassemblies with hand and power tools.
Teacher Assistant
Moorhead Middle School
11.2012 - 10.2014
- For Special Education (Primary caregiver for a special need child for over a year and a half.)
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
General Laborer
Slater’s Jigs Inc
05.2010 - 06.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
Education
High School Diploma -
Associate of Arts - Business Administration
Strayer University
Washington, DCHigh School Diploma -
Gentry High School
Indianola, MS05.1997
Skills
- Continuous Improvement Process
- Lab Testing Procedures
- Analyze Test Results
- Records Management Systems
- Production Targets
- Quality Assurance
Timeline
Customer Service Representative
Teleperformance, Saks Fifth Avenue, TPUSA INC, S. 4650 W
09.2021 - Current
Assembly Line Worker
Milwaukee Electric Tools
02.2018 - 10.2020
Principal’s Secretary and Lab Manager
Ruleville Central High School
11.2014 - 01.2020
Teacher Assistant
Moorhead Middle School
11.2012 - 10.2014
General Laborer
Slater’s Jigs Inc
05.2010 - 06.2011
High School Diploma -
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Gentry High School
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