Samuel Geier
Milwaukee,WI
Summary
Dynamic leader with a proven track record at Ian's Pizza, bringing over 8 years of food service experience to the table. Skilled in staff training and development, as well as fostering a productive work environment. Demonstrates expertise in food safety compliance, driving operational excellence and customer satisfaction in a fast-paced setting.
Overview
10
10
years of professional experience
Work History
Beverage Director
Ian's Pizza
12.2023 - 07.2024
- Oversaw selection, ordering and inventory controls of both alcoholic and non-alcoholic beverages.
- Implemented well-received rotating craft soda specials.
- Expanded the selection and variety of available beer, leading to an alcohol sales increase of roughly 10% over six months.
Shift Lead
Ian's Pizza
11.2019 - 07.2024
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Pizza Delivery Driver
Ian's Pizza
08.2017 - 07.2024
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering a high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Collaborated with team members and contributed to team efforts by supporting other departments during shift.
Pizza Delivery Driver
Rosati's Authentic Chicago Pizza
02.2016 - 07.2017
- Delivered pizza, and nothing more.
Courtesy Clerk/Cashier
Hy-Vee
02.2014 - 02.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
High School Diploma -
Vel R. Phillips Memorial High School
Madison, WI06.2016
Skills
- Staff Leadership
- Inventory Management
- Food Preparation
- Food Safety Compliance
- Staff Training and Development
- Waste Reduction
Timeline
Beverage Director
Ian's Pizza
12.2023 - 07.2024
Shift Lead
Ian's Pizza
11.2019 - 07.2024
Pizza Delivery Driver
Ian's Pizza
08.2017 - 07.2024
Pizza Delivery Driver
Rosati's Authentic Chicago Pizza
02.2016 - 07.2017
Courtesy Clerk/Cashier
Hy-Vee
02.2014 - 02.2016
High School Diploma -
Vel R. Phillips Memorial High School
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