Sami Imseeh

Restaurant Owner

Mama Mia Pizza

01.1990 - 04.2022

Managed day-to-day business operations.
Managed payroll, daily deposits, and cost controls.
Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Maintained positive relationships with local community and government officials.
Set employee schedules, delegated work, and monitored food quality and service performance.
Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Planned and executed strategies to increase customer loyalty and retention.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Verified prepared food met standards for quality and quantity before serving to customers.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Developed and maintained strong relationships with customers, resulting in better, more active business
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.

Summary

Overview

Work History

Restaurant Owner

Education

High School Diploma -

Skills

Languages

Timeline

Restaurant Owner

High School Diploma -

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