Sami Raiss
Windermere,FL
Summary
Dynamic customer service professional with experience at Publix, adept at enhancing customer engagement and resolving issues through active listening and empathy. Proven ability to manage high call volumes while maintaining professionalism, and skilled in point-of-sale transactions. Successfully trained new staff, fostering a collaborative team environment and improving service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Staff Member
Publix
04.2023 - Current
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintained cleanliness and organization of store displays to promote a welcoming environment.
- Collaborated with team members to address customer needs and resolve issues effectively.
- Trained new staff on customer service protocols and operational procedures for smooth onboarding.
- Implemented feedback mechanisms to gather customer insights, enhancing service delivery strategies.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
Education
GED -
Windermere High School
Windermere, FLSkills
- Customer engagement
- Point-of-sale transactions
- Team collaboration
- Staff training
- Feedback implementation
- Call management
- Active listening
I know how to deal with tense situations, while keeping calm and collected
- Product knowledge
- Issue resolution
- Customer safety protocols
- Sales support
- Customer service
- Multitasking and organization
- Money handling
- Decision-making
Additional Information
I have combat sports training as well, ( Jiu-Jitsu), (Wrestling), and (Muay Thai).
I am 20 years old.
Languages
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Customer Service Staff Member
Publix
04.2023 - Current
GED -
Windermere High School