Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Brandon Basave-rico

Bessemer,AL

Summary

Highly efficient member of any team that is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Staff Member

Publix
09.2023 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Properly and effectively handled all forms of money b

Alabama Army National Guard

US Military Army
12.2018 - 12.2024
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Attended designated drill dates and conducted duties required of me by my unit.
  • Display leadership to soldiers under me within my squad by teaching a class or demonstration on certain procedures.

Installer

GroundWork
07.2022 - 08.2023
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Worked with diverse types of weather and ground conditions.

Truck Unloader

EclipseIA
02.2021 - 05.2022
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Unloaded packages with care and placed in proper staging area.
  • Assisted other team members in navigating large loads.
  • Trained team members to use proper loading and unloading techniques and comply with safety procedures.

Crew Member

Chic-Fil-A
11.2019 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Ran the company food truck with one other team member to help sell more and provide to places with no local access to the franchise.

Education

No Degree - Kinesiology

University of Alabama At Birmingham
Birmingham, AL

High School Diploma -

Bessemer City High School
Bessemer, AL
05.2019

Skills

  • Physical Stamina
  • De-Escalation Techniques
  • Punctuality
  • Adaptable and Flexible
  • Verbal and Written Communication
  • Record Keeping
  • Physical Fitness

Accomplishments

  • Achieved "Soldier of the Year" by completing a series of tasks and events within a competition with accuracy and efficiency.
  • Achieved the rank of Sergeant by the age of 21 by completing all assigned tasks and exams with accuracy and efficiency.
  • Achieved 3 military certifications within less than a year by completing each course with accuracy and efficiency.
  • Supervised team of 3 staff members.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Staff Member

Publix
09.2023 - Current

Installer

GroundWork
07.2022 - 08.2023

Truck Unloader

EclipseIA
02.2021 - 05.2022

Crew Member

Chic-Fil-A
11.2019 - 01.2021

Alabama Army National Guard

US Military Army
12.2018 - 12.2024

No Degree - Kinesiology

University of Alabama At Birmingham

High School Diploma -

Bessemer City High School

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Brandon Basave-rico