Excellent communication skills with other departments
Maintaining Client satisfaction
Customer Service Agent
Videotron
Montreal
10.2019 - 02.2021
Attending Client portfolios and optimizing
Taking action towards Client complains
Studied Client Routines to Offer a plan that fits best
Highly spoken of in surveys and obtained Wow calls
Breaking Sales Records month after month
Excellent negotiation skills
Assistant Manager
Discount Beauty Outlet
Tuscaloosa
07.2016 - 07.2019
Preformed Accounting for the business
Helped Clients find Products to better their routines
Negotiated with Hair companies for best wholesale prices
Learned the structure of Business
Worked with different sales reps ( Janet, Sensational, Dream world, Bobbi Boss, Rio & bueno )
Opening and Closing store ( very punctually )
Demonstrated knowledge on products to close sales with clients
High Satisfaction Rate
Excellent Sales Record
Teaching & Training New Employees
Education
School of Business
University Of Toronto
Toronto
06.2024
OSSD - undefined
Jeunes Sans Frontières
Mississauga
06.2016
Skills
Utilized MS Office applications to support daily tasks and improve workflow efficiency
Assisted customers by addressing inquiries and resolving issues effectively
Executed basic accounting functions to maintain accurate financial records
Facilitated customer relationship management to enhance client satisfaction
Conducted negotiations to achieve favorable agreements for all parties involved
Managed expense reporting to ensure accurate and timely submissions
Performed financial reporting to provide insights into organizational performance
Coordinated supply acquisitions to meet operational needs in a timely manner
Collaborated with team members to achieve project goals through effective teamwork
LANGUAGES
ENGLISH
FRENCH
ARABIC
SPANISH
AWARDS
Futbol: Most Valuable Player JUNE 2016, Futbol: Most influential player OCTOBER 2015, Futbol: Most Valuable Player OCTOBER 2013, Futbol: Most Improved Player OCTOBER 2012
EOB Payment Analyst/Patient Accounting - Reimbursement/Appeals at Desert Valley Hospital / Medical GroupEOB Payment Analyst/Patient Accounting - Reimbursement/Appeals at Desert Valley Hospital / Medical Group