Sami Taabet
Leland,NC
Summary
Dynamic patient liaison with extensive experience at NHRMC, excelling in patient communication and care coordination. Proven ability to enhance service delivery through critical thinking and attention to detail. Skilled in managing electronic medical records and advocating for patients, ensuring clarity in treatment options and financial processes.
Overview
24
24
years of professional experience
Work History
Patient liaison and circulator
Scarless Vein Care
Wilmington, North Carolina
01.2021 - Current
- Facilitated patient consultations to clarify treatment options and procedures.
- Coordinated communication between patients and medical staff to support effective care delivery.
- Assisted patients with insurance navigation and financial inquiries, ensuring clarity in processes.
- Maintained comprehensive records of patient interactions to facilitate continuity of care.
- Scheduled follow-up appointments with physicians or specialists.
- Managed large volume of incoming calls to ensure timely responses., delivering exceptional customer service.
- Provided technical support to staff and customers via phone, email, and in-person interactions.
- Troubleshot internet connectivity issues on wired and wireless networks.
Patient Liaison
NHRMC
Wilmington, NC
08.2013 - 01.2021
- Coordinated communication between patients and healthcare professionals to ensure timely resolution of needs.
- Educated patients on treatment options and hospital services to empower informed decision-making.
- Assisted patients with insurance verification and provided financial counseling to clarify coverage and payment options.
- Scheduled follow-up appointments with physicians or specialists.
- Managed patient records with electronic health record systems, ensuring accuracy.
- Supported hospital operations through effective customer service skills and system knowledge.
- Trained new staff on patient liaison protocols to maintain best practices.
- Facilitated communication between staff and management regarding HR issues.
Radiology Assistant
NHRMC
Wilmington, NC
11.2002 - 08.2013
- Assisted physicians and technologists during complex procedures, enhancing procedural flow and patient care.
- Greeted patients warmly, promoting comfort and discretion throughout scans and procedures.
- Managed daily tasks independently, consistently meeting and exceeding workflow requirements to support team objectives.
- Received recognition from management for delivering outstanding customer service.
- Collaborated with diverse coworkers to achieve operational goals and effectively resolve product-related issues.
Patient Liaison
DermOne
Wilmington, NC
06.2011 - 03.2013
- 1. Delivered compassionate, knowledgeable responses to diverse patient inquiries and concerns.
- 2. Assisted in patient care activities, enhancing overall patient experience in clinical setting.
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Coordinated patient appointments and follow-up procedures for timely care delivery.
- Assisted patients in navigating insurance options and financial assistance programs.
Medical Records Clerk
Delaney Radiologists
Wilmington, NC
05.2005 - 06.2006
- 3. Managed patient records and facilitated information transfer to authorized parties.
- 2. Safeguarded patient-related information to uphold privacy regulations.
- 1. Ensured confidentiality compliance with organizational and legal standards.
Education
Associate of Science - General Science
University Of Mount Olive
Wilmington, NC12-2011
Skills
- Patient communication
- Care coordination
- Insurance navigation
- Insurance expertise
- EMR management
- Records maintenance
- HIPAA compliance
- Cultural competency
- Customer service
- Attention to detail
- Team collaboration
- Problem solving
- Critical thinking
- Multitasking and organization
- Patient check-in
- Insurance navigation
- Multitasking and organization
Timeline
Patient liaison and circulator
Scarless Vein Care
01.2021 - Current
Patient Liaison
NHRMC
08.2013 - 01.2021
Patient Liaison
DermOne
06.2011 - 03.2013
Medical Records Clerk
Delaney Radiologists
05.2005 - 06.2006
Radiology Assistant
NHRMC
11.2002 - 08.2013
Associate of Science - General Science
University Of Mount Olive