Yazmin Villalobos
Norwalk,CA
Summary
Compassionate and motivated LVN student currently completing nursing education with hands-on clinical experience in patient care. Skilled in vital signs, patient assessment, medication safety, infection control, documentation, and assisting with activities of daily living. Dedicated to providing safe, respectful, and patient-centered care. Holds CNA certification and Home Health certification and seeking an opportunity to gain additional healthcare experience while completing LVN training. professional with strong patient communication skills, adept at coordinating appointments and ensuring compliance with regulations. Committed to enhancing patient experiences through effective service delivery. Dedicated Patient Liaison with strong skills in patient communication, appointment coordination, and compliance regulations. Committed to enhancing patient satisfaction through effective advocacy and collaboration with healthcare teams.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
Patient Liaison III
Keck Medicine Of USC
Los Angeles, California
07.2021 - Current
- Coordinated patient appointments and follow-up visits efficiently.
- Facilitated communication between patients and healthcare teams.
- Educated patients on treatment options and procedures.
- Assisted with insurance verification and benefits explanation.
- Facilitated communications between healthcare providers, administrative staff, case managers, and social workers regarding patient care plans.
- Implemented feedback systems to improve service delivery standards.
- Provided information on medical treatments, procedures, and services available at the hospital.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Front Desk Coordinator
Source Healthcare
Santa Monica, California
06.2020 - 07.2021
- Managed patient check-in and appointment scheduling to optimize front desk operations.
- Addressed patient inquiries with professionalism, ensuring timely resolution of issues.
- Facilitated clear communication between healthcare providers and patients to enhance understanding.
- Created a welcoming environment through friendly interactions, improving patient satisfaction.
- Maintained organized electronic health records and files for efficient access.
- Trained new front desk staff on procedures and best practices.
- Supported billing processes by verifying patient information and insurance details.
- Conducted inventory checks of office supplies to ensure availability.
Site Manager
Vital Imaging
Bellflower, California
11.2008 - 11.2011
- Managed daily operations of imaging facilities and staff scheduling.
- Coordinated patient flow and ensured compliance with safety protocols.
- Oversaw equipment maintenance and troubleshooting for imaging machines.
- Trained new staff on operational procedures and safety standards.
- Facilitated communication between clinical teams and administrative departments.
- Conducted regular audits to ensure adherence to quality control measures.
- Managed daily operations of the site, including staff and contractors.
- Established policies, procedures and guidelines for the operation of the site.
- Responded promptly to customer inquiries or complaints.
- Assigned tasks and delegated responsibilities among team members.
- Resolved conflicts between staff members in a timely manner.
Scheduling Coordinator
Med Sources Services
Huntington Beach, California
07.2004 - 10.2011
- Coordinated appointment schedules for healthcare professionals and patients.
- Managed communication between staff and clients regarding scheduling updates.
- Developed efficient scheduling processes to optimize resource allocation.
- Utilized electronic health record systems to maintain accurate patient information.
- Trained new staff on scheduling protocols and software usage.
- Monitored schedule changes and communicated adjustments promptly to all parties.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
Education
High School Diploma -
Roosevelt High School
City Of Los Angeles, CA05-2002
LVN - Nursing
Medical Allied
Santa Fe Springs, CA09-2026
Skills
- Appointment coordination
- Insurance verification
- Compliance regulations
- Medical terminology
- Patient communication
- Patient advocacy
- Effective communication
- Active listening
- Teamwork and collaboration
- Infection control
Languages
Spanish
Professional
English
Professional
Certification
- CNA
- Home Health Certification
Timeline
Patient Liaison III
Keck Medicine Of USC
07.2021 - Current
Front Desk Coordinator
Source Healthcare
06.2020 - 07.2021
Site Manager
Vital Imaging
11.2008 - 11.2011
Scheduling Coordinator
Med Sources Services
07.2004 - 10.2011
High School Diploma -
Roosevelt High School
LVN - Nursing
Medical Allied