Samia Dorsey
Summary
Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 7 years of related experience.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Sales Associate
Fort America Pentagon
6 2023 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Sales Floor Associate Cashier
The Athlete's Foot
01.2023 - 04.2023
- Developed strong customer service and product knowledge enhance individual and team performance.
- Operated register to process payments and cash order totals.
- Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Served as point-of-contact for vendor representatives during visits, ensuring seamless communication between parties regarding merchandising guidelines or promotional material.
- Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Team Member
Kilwin's Chocolate & Ice Cream
09.2022 - 12.2022
- Worked with different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payments for total orders.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted in the ongoing improvement of restaurant operations by providing constructive feedback during team meetings or one-on-one sessions with managers.
Restaurant Team Member
Panda Express Restaurant Group
01.2021 - 04.2022
- Greeted guests pleasantly and answered menu questions.
- Verified freshness of ingredients practice with kitchen staff to deliver customer meals in a timely manner .
- Restocked condiments dispenser, napkins , silverware and plates.
- Arrange and prepare tables for customers to offer memorable experiences.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
Education
Bachelor of Science - General Studies
North Carolina A&T University
North Carolina 05.2023 - 05.2027
High School Diploma -
Dunbar High School
Washington D.C. 08.2019 - 05.2023
Skills
- Marketing
- Staff Development
- Policy Implementation
- Strategic Planning
- Operations Management
- Contract Management
- Team Leadership
- Customer Relationship Management (CRM)
- Business Planning
- Staff Training and Development
- Verbal and written communication
- Key Performance Indicators
- Time Management
- Customer Service
Timeline
Bachelor of Science - General Studies
North Carolina A&T University
05.2023 - 05.2027
Sales Floor Associate Cashier
The Athlete's Foot
01.2023 - 04.2023
Team Member
Kilwin's Chocolate & Ice Cream
09.2022 - 12.2022
Restaurant Team Member
Panda Express Restaurant Group
01.2021 - 04.2022
High School Diploma -
Dunbar High School
08.2019 - 05.2023
Sales Associate
Fort America Pentagon
6 2023 - Current
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