Samiah Crawford
Fort Worth,TX
Summary
Detail-oriented professional with experience in customer relationship management, project coordination, and business operations. Known for organizing complex cases, tracking deadlines, and using data analysis to support efficient workflows. Brings strong communication, Microsoft Excel skills, and a Business Management background to improve service and operations.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Irving, Texas
09.2025 - Current
- Supported approximately 100 customer interactions during typical 10-hour shift, maintaining accuracy, professionalism, and adherence to company procedures.
- Reviewed customer concerns and investigated account discrepancies, identifying solutions in alignment with policies and regulatory requirements.
- Maintained detailed account documentation and kept customer interactions aligned with quality assurance and compliance standards.
- Coordinated with internal departments to resolve complex customer issues promptly.
- Consistently met and exceeded performance expectations, earning recognition as a top performer each quarter.
Apartment Locator
Relive Realty
Dallas, Texas
11.2024 - 08.2026
- researched housing availability, pricing eligibility requirements, and market information to deliver tailored recommendations to clients.
- coordinated application processes and resolved issues by effectively communicating with property management teams, leasing professionals, and clients.
- coordinated administrative activities for prospective residents, including scheduling appointments, organizing client information, tracking applications, and monitoring follow-up deadlines.
- maintain organized client records, property information, and application documentation to support accurate and efficient operations.
- Develop and maintain tracking systems to manage multiple client requests, deadlines, and time sensitive priorities.
- trained and onboarded new independent contractors on business processes, client communication, and operational expectations to ensure seamless integration.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05-2027
Skills
- Customer relationship management
- Client communication
- Issue resolution
- Account resolution
- Customer insights
- Operational efficiency
- Project coordination
- Business operations
- Microsoft Excel
- Microsoft PowerPoint
- CRM management
- Conflict resolution
Certification
- real estate license
Timeline
Customer Service Representative
Wells Fargo
09.2025 - Current
Apartment Locator
Relive Realty
11.2024 - 08.2026
Bachelor of Science - Business Management
Western Governors University