Summary
Overview
Work History
Education
Skills
Externships
Timeline
Generic

Samia Flake

Philadelphia,PA

Summary

Skilled Medical Assistant with proven expertise in HIPAA compliance and a professional bedside manner, honed at Vybe Urgent Care and other leading healthcare facilities. Demonstrates a strong ability to enhance patient satisfaction and safety, adept in clinical documentation and phlebotomy. Achieved significant improvements in patient flow and comfort, leveraging adaptability and customer service excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Medical Assistant/Medical Receptionist

Vybe Urgent Care
08.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Patient Care Technician

DaVita Dialysis Corporation
01.2020 - 08.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Supported seamless transitions between shifts by thoroughly updating incoming technicians on patient status and ongoing treatment requirements.
  • Minimized complications by promptly identifying and reporting any adverse reactions during dialysis.
  • Strengthened patient relationships, consistently providing compassionate and empathetic care.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.

Medical Assistant/Phlebotomist

Interstate Blood Bank
12.2016 - 03.2018
  • Sanitized, restocked, and organized medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Education

Certificate - Medical Assistant

Brightwood Career Institute
Philadelphia, PA
12.2016

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • EMR / EHR
  • Clinical Documentation
  • Phlebotomy
  • Procedure Assistance
  • CPR
  • Professional Bedside Manner
  • Appointment Setting
  • Adaptable

Externships

Rapha Foot & Ankle Center
Philadelphia, PA
10/17/16 –10/28/16
Learned how to professionally clip and file patient’s toenails and remove calluses. Able to correctly
perform nail and skin biopsy. Check patients in and out of facility. Scheduling appointments.
Answering phone calls and returning or making phone calls.

Eye Site
Glenolden, PA
11/14/16 –12/01/16
Learned how to accurately handle retinal camera, autorefractor, and air puff tonometer, as well as
the lensometer and pupillary distance machine. Accurately performed visual fields

Timeline

Medical Assistant/Medical Receptionist

Vybe Urgent Care
08.2021 - Current

Patient Care Technician

DaVita Dialysis Corporation
01.2020 - 08.2021

Medical Assistant/Phlebotomist

Interstate Blood Bank
12.2016 - 03.2018

Certificate - Medical Assistant

Brightwood Career Institute

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Samia Flake