Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samiea Joya

Warren,MI

Summary

Results-driven professional seeking a challenging role in Accounts Receivable or Accounts Payable to leverage communication, collection, and organizational skills for continuous professional development.

Overview

8
8
years of professional experience

Work History

Part Time Remote Customer Service Associate

Amazon
10.2023 - Current
  • Provided customer support via phone, chat, and email, resolving inquiries promptly.
  • Maintained strong product knowledge, ensuring accurate information for customers.
  • Collaborated with team members to deliver consistent service quality.
  • Delivered prompt service to prioritize customer needs.

Accounts Collection/Collector

Genius Solutions, Inc.
04.2022 - 10.2023
  • Successfully collected 90% of past-due payments through strategic negotiation and effective communication with clients.
  • Implemented efficient follow-up procedures, resulting in a 95% reduction in outstanding balances.
  • Proficient in GS, AS for payment processing and account management.
  • Demonstrated problem-solving skills in resolving payment disputes and enhancing collection processes.

Account Receivable Route Processor

Lipari Foods
12.2021 - 04.2022
  • Recorded all payments including cash, checks, and credit transactions onto customer accounts.
  • Conducted collections calls and followed up on past-due payments to ensure timely resolution.
  • Managed all aspects of accounts receivable for a small landscaping business, utilizing QuickBooks for processing online payments and implementing automated messaging systems to communicate with past-due clients.

Part Time Administrative Assistant

Innovative Testing Solutions, INC
08.2019 - 01.2021
  • Managed office operations, including phone calls, messages, and visitor interactions.
  • Provided logistical support for programs, meetings, and events.
  • Handled administrative tasks such as job estimates, scheduling, and assisting with accounting duties like bill payment and collections.

Paty Time Assessing Intern

City of Sterling Heights
02.2016 - 07.2019
  • Assisted with various administrative tasks including data entry, typing, filing, and answering phones.
  • Edited and scanned residential building sketches for accurate record-keeping.
  • Attached documents to parcel files within BS&A assessing software with precision and attention to detail

Education

B.S in Global Supply Chain Management -

Wayne State University
Detroit, MI
12.2025

Associate Business Management -

Macomb Community College
Warren, MI
12.2021

Skills

  • Excellent Communication, Problem-Solving, Adaptability, Teamwork, Time Management, Attention to Detail Task Prioritization
  • Technical: Microsoft Office Suite, QuickBooks, Sage, CRM Systems
  • Language: Fluent in English, Bangla and Hindi

Timeline

Part Time Remote Customer Service Associate

Amazon
10.2023 - Current

Accounts Collection/Collector

Genius Solutions, Inc.
04.2022 - 10.2023

Account Receivable Route Processor

Lipari Foods
12.2021 - 04.2022

Part Time Administrative Assistant

Innovative Testing Solutions, INC
08.2019 - 01.2021

Paty Time Assessing Intern

City of Sterling Heights
02.2016 - 07.2019

B.S in Global Supply Chain Management -

Wayne State University

Associate Business Management -

Macomb Community College

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Samiea Joya