Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samilla Gama

Bridgeport,CT

Summary

Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Manager

Orangetheory Fitness
Westport, CT
05.2024 - Current
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Developed and implemented sales strategies to increase market share.

Bartender

Michelinas
New Haven, CT
10.2023 - 05.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Manager

Dinex
New York , NY
03.2023 - 09.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained adequate staffing to meet objectives within budget.
  • Managed payroll for employees.

Bartender/Server

Brennan's Bar
Stamford, CT
06.2021 - 04.2023
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked server areas with supplies before, during and after shifts.

Server

Kawa Ni
Westport , NJ
06.2022 - 11.2022
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Sales Associate

Athleta
Westport, CT
05.2020 - 08.2022
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Front Office Coordinator

Rockaway Hotel
Rockaway , NY
07.2020 - 10.2020
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices, POS system and protocols

Front Office Associate

Wave Resort
Long Branch , NJ
05.2019 - 07.2020
  • Greeted customers upon entry to facility to promote positive relations.
  • Handled cash transactions, verified credit cards and processed vouchers.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained new associates on POS and Customer relatons

Server

Surf taco
Long Branch , NJ
03.2019 - 06.2019
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Associate of Science - Finance

Norwalk Community College
Connecticut
12-2024

Skills

  • Bilingual in Portuguese
  • Exceptional customer service
  • Excellent communication skills
  • Strong work ethic
  • Sales expertise
  • People skills

  • Beverage Preparation
  • Food Service
  • Responsible Alcohol Service
  • Inventory

Certification

Certified Portuguese translator by the state of New Jersey.

Timeline

Sales Manager

Orangetheory Fitness
05.2024 - Current

Bartender

Michelinas
10.2023 - 05.2024

Manager

Dinex
03.2023 - 09.2023

Server

Kawa Ni
06.2022 - 11.2022

Bartender/Server

Brennan's Bar
06.2021 - 04.2023

Front Office Coordinator

Rockaway Hotel
07.2020 - 10.2020

Sales Associate

Athleta
05.2020 - 08.2022

Front Office Associate

Wave Resort
05.2019 - 07.2020

Server

Surf taco
03.2019 - 06.2019

Associate of Science - Finance

Norwalk Community College

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Samilla Gama