Samin Dettmann
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Ambay Plastic Surgery
05.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Developed strong relationships with Patients, resulting in increased customer loyalty and repeat business.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Acted as main point of contact for patients, doctors, and surgery center staff by closely reviewing medical charts and maintaining high levels of communication.
Front Desk Associate
360 Dermatology
07.2021 - 03.2023
- Utilize EMR (Electronic medical records system/scheduling program) for appointment setting and storing personal information per HIPPA Law.
- Answer emails and 50+ calls per day related to practice
- Have knowledge of medical codes and medical terms for insurance and billing purposes
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Manager/Hair stylist
Great Clips
01.2020 - 05.2021
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built long-lasting client relationships through excellent customer service resulting in increased customer loyalty and repeat business
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping stylists reach targets.
Education
Licensed Cosmetologist - Cosmetologist
Regency Beauty Institute
Elgin, IL03.2011
High School Graduate -
Larkin High School
05.2004
Skills
- Leadership skills
- Problem-solving
- Time management
- Customer service skills
- Active listening
- Follow-Up Skills
- Multitasking
- Business Growth and Retention
- Goal-Oriented
- Persuasion Techniques
- Relationship Building
- Consultative Sales
References
- Gabriela Henn, 224.817.2429, Past Employee/coworker, known for 10+ years.
- Veronica Larson, 224.578.4859, Past Employee/coworker, known for 10+ years.
- Katie Ramos, 224.605.6134, Past Employee/coworker, known for 10+ years.
Timeline
Patient Care Coordinator
Ambay Plastic Surgery
05.2023 - Current
Front Desk Associate
360 Dermatology
07.2021 - 03.2023
Manager/Hair stylist
Great Clips
01.2020 - 05.2021
Licensed Cosmetologist - Cosmetologist
Regency Beauty Institute
High School Graduate -
Larkin High School
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