Beatriz Sanabria Lopez
Hanford,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Western Dental and Orthodontics
Hanford, CA
09.2020 - Current
- Greet and check-in patients, making sure the patient has a welcoming experience.
- Manage and update any patient information accurately in the system.
- Schedule and confirm appointments adapting to changing provider schedules and patient needs.
- Coordinate referrals to specialists, ensuring smooth transitions and timely communication.
- Provide clear and accurate instructions to patients regarding procedures, and follow-up care.
- Assist with billing and insurance processes, including verifying insurance coverage and processing claims.
- Educate patients on dental procedures, treatment plans, and post-treatment care.
- Manage inventory of dental supplies, order new supplies as needed, and maintain a clean and organized workspace.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Assisted in training new employees on office policies and procedures related to dental services.
- Collaborate with the dental team to provide exceptional patient care, ensuring a comfortable and safe environment for all patients.
Sales Representative
Cricket Wireless Instant Cellular
Hanford, CA
07.2019 - 09.2020
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Identified opportunities for cross-selling additional products and services.
- Analyzed customer feedback to improve products and services.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
- Researched competitors' products, prices, and sales techniques.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Representative
B-Mobile Wireless Inc.
Hanford, CA
03.2018 - 07.2019
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
La Fuente Market
Hanford, CA
09.2016 - 03.2018
- Monitored customer order process and addressed customer issues.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
Education
AA Liberal Arts in Social Science and AA Liberal Arts in Arts and Humanities -
West Hills College Lemoore
06.2020
High School Diploma -
Hanford High School
06.2016
Skills
- Bilingual
- Filing and Recordkeeping
- Insurance Verification
- Patient Education
- Patient Flow Management
- HIPAA Compliance
- Patient Relations
- Organizational Skills
- Critical Thinking Skills
- Relationship Building
- Patient Care
- Customer Service
- Fast learner
- Friendly
- Well mannered
- Confident
- Tech savvy
- Responsible
- Leadership skills
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Western Dental and Orthodontics
09.2020 - Current
Sales Representative
Cricket Wireless Instant Cellular
07.2019 - 09.2020
Sales Representative
B-Mobile Wireless Inc.
03.2018 - 07.2019
Cashier
La Fuente Market
09.2016 - 03.2018
AA Liberal Arts in Social Science and AA Liberal Arts in Arts and Humanities -
West Hills College Lemoore
High School Diploma -
Hanford High School
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