AHMED MEJIA

• Coordinated patient appointments and referrals to optimize scheduling efficiency.
• Implemented electronic health record management, enhancing patient data accuracy and accessibility.
• Facilitated communication between patients and healthcare providers to address inquiries and concerns promptly.
• Streamlined insurance verification processes, reducing patient wait times for care initiation.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

In addition to assisting as Optometric Technician:

• Assisted in patient examinations, ensuring accurate measurement of visual acuity and ocular health with Topcon equipment.
• Operated advanced diagnostic equipment, including autorefractors and tonometers, ensuring precision in testing.
• Collaborated with optometrists to develop treatment plans based on examination findings.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Faxing exam/vision reports to other medical institutions as well as coordinating with optometrists to find resolutions in a timely and efficient manner.
• Streamlined processing of insurance claims, ensuring timely and accurate billing.

• Enhance sales through optical expertise, boosting customer satisfaction and product knowledge.
• Specialize in educating patients on lens differences and its medical importance during patient handoffs from the doctor like Crizal, Progressives, Transitions & Boost lenses ensuring informed purchases and patient conversion.
• Promote premium brands like Prada, Gucci, and Carrera, etc. Highlighting quality distinctions.
• Assist the doctor when needed for Optical Coherence Tomography (OCT). Obtaining clear retinal images. Capturing and finding narrow angles & cornea thickness through the Anterior Segment. As well as assisting the doctor with Auto Refractor services.
• Performing I&R with newer patients and educating them on the importance of contact routines.
• Quality check frames and prescription lenses upon arrival before dispensing glasses.
• Through an adept understanding of OfficeMate, effectively schedule patients for comprehensive eye exam/medical exams through scheduler. Obtaining general information such as insurance and contact information.
• Accurately gather & relay patient history information to the Optometrist through the use of ExamWriter.
• Billing of any insurance or patient payments through ledgers on OfficeMate.
• Handler of EyeMed billing. Understanding of different insurance plans of HealthFirst, Aetna & other plans associated with EyeMed. Bill for examinations and other services like Optical Coherence Tomography, Fundus, & Refractor services utilizing proper procedure codes.
• Confirming patient eligibility for optical services via Vision Screening for unions, Versant, EyeMed, MetroPlus.
• Cash handling at the end of the day. Confirm daily report aligns with the OfficeMate daily sum report. Mitigating discrepancies.

• Facilitated biweekly check-ins with team members, enhancing communication and fostering a supportive environment that boosted morale.
• Executed monthly cycle counts to identify discrepancies, ensuring inventory accuracy and reducing supply shortfalls effectively.
• Utilized Looker dashboards for daily business metric analysis, informing strategic decisions with fellow leaders & sales advisors that improved operational efficiency.
• Monitor & address opportunities with certain lens add-ons (such as Blue-Light Lenses, Photochromic Lenses). Leading to positive turnover.

As an Apprentice Optician:

• Providing frame adjustments for patients.
• Ensuring prescription glasses is properly made by reading Rx through lensometer.
• Effectively communicating & educating customers on the differences in lenses, frames and benefits simultaneously through the understanding of optical medical terminology to capitalize on sales of high value.
• Maintaining consistent readily available contact trials by ordering contact on ABO.
• Patient outreach. Contacting patients a day or two prior to confirm/cancel appointments. Adept understanding of UnitedHealthCare insurance. Allowing optimization of appointments through Dr. Chrono.

• Leveraged Zebra devices to streamline stock replenishment, increasing sales.
• Managed product placement to meet high demand, ensuring availability.
• Prepared and shipped online orders via UPS and FedEx, ensuring timely delivery.
• Crafted high-quality drinks, maintaining brand standards.
• Optimizing customer service. Demonstrated a strong commitment to teamwork and customer service, fostering a positive shopping experience for all guests.

• Led a team of 15 or more in daily operations, achieving significant improvements in sales performance and enhancing customer experience.
• Coordinated inventory management processes, reducing stock discrepancies and ensuring optimal product availability for customers.
• Analyzed sales data to identify trends, enabling strategic merchandising decisions that resulted in noticeable gains in revenue.
• Implemented new staff training programs through a newly introduced POS system. Fostering a culture of continuous improvement and elevating team productivity. Developed and implemented a new scheduling system for staff, optimizing labor allocation and enhancing overall productivity.
• Cultivated a positive work environment, encouraging open communication and teamwork to enhance employee morale and retention.

• Make or prepare coffees, sandwiches, and other foods provided.
• Operate Cash Registers and provide great customer service.
• Streamlined order preparation processes, enhancing efficiency and reducing average wait times for customers.
• Coordinated with team members to ensure timely fulfillment of Uber Eats orders, leading to improved customer satisfaction ratings.

• Involvement in critical based decisions such as hiring teachers, communication between parents regarding information and one on one talks about decisions for special educational kids.
• Fostered inclusive education initiatives, enhancing student engagement and promoting a supportive learning environment.
• Implemented targeted workshops, leading to noticeable improvements in student participation and collaboration.