Saribel Santiago
Hartford,CT
Summary
Dynamic Patient Care Coordinator with extensive experience of 10 years, excelling in patient-focused care and insurance verification. Proven ability to enhance patient satisfaction through innovative scheduling systems and strong leadership. Bilingual and proficient in medical billing, ensuring compliance with HIPAA while fostering effective communication between patients and healthcare providers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Newington Family Dental Practice
Newington, CT
01.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Responded to patient inquiries, providing information about services and procedures.
- Collaborated with dental staff to ensure seamless patient flow during appointments.
Patient Care Representative
Bright Dental
West Hartford
04.2023 - 11.2024
- Greeted and assisted patients in a friendly and professional manner, enhancing customer service experience.
- Managed appointment scheduling using electronic health record system, ensuring efficient patient flow.
- Collected and processed insurance information, verifying eligibility for services rendered.
- Coordinated communication between patients and dental staff, facilitating effective treatment planning.
- Assisting doctors in prepping rooms and tools for appointments.
Patient Care Coordinator
Care Dental Center
Hartford, CT
11.2020 - 04.2023
- Trained new reception staff on procedures, software, and customer service standards.
- Resolved patient inquiries and concerns promptly to ensure positive experiences at the center.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in the development of office protocols to improve front desk efficiency.
Closing Supervisor
Goldbergs Bagels
Hartford, CT
05.2016 - 04.2020
- Supervised closing procedures to ensure compliance with company policies and operational standards.
- Trained and mentored team members on effective closing techniques and customer service excellence.
- Implemented inventory management practices to enhance accuracy in stock levels during closing shifts.
- Coordinated daily cash reconciliation processes, ensuring accurate financial reporting and accountability.
Lead Patient Care Coordinator
CT Dental Managment
Hartford, CT
02.2017 - 06.2018
- Coordinated patient care activities to enhance service delivery and improve patient satisfaction.
- Developed and implemented efficient scheduling systems to optimize clinic operations.
- Led cross-functional teams to streamline communication between healthcare providers and patients.
- Mentored junior staff on best practices in patient coordination and care management.
Assembler/Laborer
Randstad
Plainville, CT
07.2006 - 12.2016
- Assembled components efficiently, ensuring adherence to quality standards and specifications.
- Operated machinery and tools safely while following standard operating procedures.
- Collaborated with team members to optimize assembly line productivity and workflow.
- Conducted routine inspections of finished products to verify accuracy and quality control.
Education
High School Diploma -
New Britain High School
New Britain, CTSkills
- Patient-focused care
- Medical terminology
- Insurance coverage verification
- Proficient in software
- Medical billing
- Conflict mediation
- Medical coding and billing
- Customer service
- Attention to detail
- HIPAA compliance
- Office administration
- Fluent bilingualism
- File management
- Insurance verification
- Appointment scheduling
- Strong organization
- Healthcare systems
- Multitasking and organization
- Team leadership
- Quality assurance
- Heartsaver CPR AED
- Phone and office etiquette
- Strong leadership roles
- Innovative in workplace
Certification
CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
Newington Family Dental Practice
01.2025 - Current
Patient Care Representative
Bright Dental
04.2023 - 11.2024
Patient Care Coordinator
Care Dental Center
11.2020 - 04.2023
Lead Patient Care Coordinator
CT Dental Managment
02.2017 - 06.2018
Closing Supervisor
Goldbergs Bagels
05.2016 - 04.2020
Assembler/Laborer
Randstad
07.2006 - 12.2016
High School Diploma -
New Britain High School