Adrian Rojas
Houston,TX
Summary
Seasoned health care professional with exceptional relationship development and strong client relations. Proven expertise in growing business and revenue.
Motivated and energetic Patient Care Coordinator, with a passion for detail, pursuing a challenging position which will utilize my learned skilled with in healthcare industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
My Houston Surgeons
09.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, to help them achieve their personal goals.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Delivered excellent patient experiences and help guide them through their surgical process.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided excellent customer service to patients and medical staff.
- Achieve monthly sales goal to grow the practice.
- Manage and lead monthly marketing campaigns.
- Prepare and discuss quotes for all procedures, treatments and surgery.
- Manage an ontime clinical schedule.
Patient Care Coordinator
Vitenas Cosmetic Surgery
04.2019 - Current
- Strong relationship building with new and established patients to obtain patient's esthetic goals.
- Qualify all leads through an in-depth Yellow Telescope phone call and when appropriate schedule in office consultations, ultimately converting consults to surgery.
- Follow up with viable leads and patients who have had consultations but have not moved forward with scheduling procedure.
- Answer patient questions and offer quotations for surgical procedures.
- Prepare and discuss quotes for all procedures, treatments and surgery
- Achieve monthly sales goals to help grow the practice.
- Schedule patients for surgery and pre-operative appointments
- Track all leads in a professional reportable fashion.
- Obtain vital and gather extensive medical history.
Clinical Dispensing Specialst
Connect Hearing
08.2016 - Current
- Achieve venue goals by creating relationships with external organization and developing strong relations with current and new patients.
- Perform initial client assessment and achieve options that are appropriate for the patient.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Implement and refine corporate marketing campaigns to benefit my clinic to generate revenue.
- Manage Practice/Supervise PCC
- Audiometric testing for hearing deficiency and recommend solution for the individuals.
- Certified that equipment and supplies were properly maintained for quality patient care of safety for employees.
Hearing Aid Dispenser
Hearing Lab Technology,LLC
10.2012 - 08.2016
- Over saw daily operations for the South Region, 17 stores
- Counseled patients to understand hearing needs, benefits and changes to expect when wearing hearing aids
- Prepared and delivered presentations for senior communities about hearing health care and the importance annual testing and over all hearing health care
- Developed a strategic email campaign resulting in 30% revenue growth
- Performed audiometric testing for hearing loss
- Recruited for office staff
- Worked with network providers and insurance companies
- Assisted in financing for patients
Hearing Instrument Specialist
Beltone Hearing Aid Center
10.2006 - 10.2012
- Tested hearing with complete audiological examinations.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Collected and processed co-payments and out-of-pocket charges using
- Supervised/mentored students to became Hearing Instrument Specialist.
Account Executive
Clear Channel Broadcasting
02.2004 - 05.2006
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Communicated regularly with customers regarding account questions and issues.
- Created and executed account strategies to present services to key decision makers.
- Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
- Completed over 40 cold calls per week to bring in new customers
Education
Paralegal Studies
Blinn College
Bryan TexasSkills
- Patient care
- Marketing and business development
- Patient-focused care
- Planning and development
- Proven leadership abilities
- Proficient inside and outside sales experience
- Knowledge of PC operations(Microsoft, Word, Outlook, Power Point, Excel and RBS)
- Proficient in Nextech
- Yellow Telescope trained
Certification
Hearing Instrument Fitters and Dispensers License Since 2007
Texas Provider for Medicaid
Affiliations
Member of The Texas Hearing Aid Association
Work Reference's
Stephanie Cooper
Director of Operations
936-645-7447
Cathy Meredith
Chief Executive Offers/RN
713-306-0605
c1015@sbcglobal.net
Barbara Ramirez
barbaralynnramirez@yahoo.com
832-205-5200
cheryl.ciancio@gmail.com
Loreen Wells
Real Estate/Investment Firm
956-467-6806
Timeline
Patient Care Coordinator
My Houston Surgeons
09.2021 - Current
Patient Care Coordinator
Vitenas Cosmetic Surgery
04.2019 - Current
Clinical Dispensing Specialst
Connect Hearing
08.2016 - Current
Hearing Aid Dispenser
Hearing Lab Technology,LLC
10.2012 - 08.2016
Hearing Instrument Specialist
Beltone Hearing Aid Center
10.2006 - 10.2012
Account Executive
Clear Channel Broadcasting
02.2004 - 05.2006
Paralegal Studies
Blinn College
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