Keona Sainthill
Crossville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Optum Incorperated
06.2024 - 07.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Assisted patients with coordinating long term care for chronic conditions to support and manage illnesses
Virtual Health Assistant
Optum Incorporated
05.2022 - 06.2024
- Welcome patients as they wait for their provider, assist both patients and providers with any issues they have during the visit.
- Refer to the correct department as needed.
- Assist patients with getting work notes, resending prescriptions as needed, calling pharmacies with prescription information, and connecting with providers when appropriate,
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
- Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
Jail Officer
Chattooga County Jail
07.2017 - 05.2022
- Monitor inmate behavior to prevent dangerous activity.
- Manage inmate population.
- As corporal and shift supervisor I managed and maintained the safety of inmates and officers.
- Answered 30-40 phone calls per shift.
- Monitored 35 cameras.
- Made bond documents and released inmates.
- Operated GCIC/NCIC computer.
- Dispatched information to other officers across a radio.
Education
High School Diploma -
Chattooga High School
Summerville, GA06-2017
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Documentation
- Problem solving skills
- Time management
- Team collaboration
- Effective communication
- Leadership skills
Timeline
Patient Care Coordinator
Optum Incorperated
06.2024 - 07.2024
Virtual Health Assistant
Optum Incorporated
05.2022 - 06.2024
Jail Officer
Chattooga County Jail
07.2017 - 05.2022
High School Diploma -
Chattooga High School
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