Samir Gandy
Moreno Valley,CA
Summary
Accomplished and enthusiastic team member with over five years of experience in food service establishments, demonstrating reliability, punctuality, and flexibility. Known for exceptional multitasking and planning abilities, consistently promoting customer comfort and enhancing overall experiences. A strong commitment to maintaining high brand loyalty is evident through a proven track record of exceeding customer expectations by effectively understanding requirements and translating them into actionable project plans. Passionate about delivering outstanding service that fosters lasting relationships with customers and contributes to team success.
Overview
11
11
years of professional experience
Work History
Floor Associate
Target
01.2022 - Current
- Assisted with drop-offs and pick-ups of customer orders helping to meet store demands.
- Performed pre-shift post-shift store maintenance and safety checks including hazards, lost items and cleanliness.
- Communicated and partnered with co-workers to strategize and execute organized floor plans to deliver a satisfactory customer experience.
- Maintained a well groomed appearance and followed all professional dress code standards at all times.
Team Member
BurgerIM
09.2020 - 12.2022
- Maintained a clean work area and sanitary food prep equipment at all times.
- Cooperated cohesively in a fast paced work environment with multiple team members fulfilling customer orders and responding to customer concerns.
- Operated and monitored the fryer, oven and grill and verified all portion sizes complied with established standards throughout the preparation process.
- Offered proactive customer outreach, including informing customers about potential new menu items or other updates increasing store ratings by 25%.
- Motivated staff members to maintain efficiency and satisfaction.
Team Member
Rubios
03.2017 - 09.2020
- Motivated team on effective customer up-selling and greeting methods.
- Consistently arrived on time for all scheduled shifts and maintained reliable transportation.
- Optimized profits by controlling costs and ensured health, safety, and security rules were followed.
- Assisted with various kitchen tasks to support overall store operations.
- Conducted operations ethically and respected all health regulations during the handling of customer goods.
- Partnered with senior management supporting as needed and delegating assignments to meet coverage and service demands.
Shift Lead
Jack In The Box
01.2015 - 03.2017
- Completed store opening and closing procedures and balanced the register with receipts.
- Ensured the store met with company stocking and cleaning standards.
- Conducted regular inventory checks to ensure accuracy while maintaining store productivity standards.
- Responded to and resolved customer questions and concerns in a professional manner.
- Reported any and all findings including problems, accidents, or misconduct to senior management.
- Maintained quality relationships with customers and supported the general manager as needed.
Education
Associates - Liberal Arts
Mt. San Jacinto
San Jacinto, Hemet06.2017
High School Diploma - undefined
Valley View
Moreno Valley07.2014
Skills
- Strategic Planning
- Time Management
- Organization
- Daily Specials Memorization
- Problem Solving
- Customer Service Expertise
- Communication
Timeline
Floor Associate
Target
01.2022 - Current
Team Member
BurgerIM
09.2020 - 12.2022
Team Member
Rubios
03.2017 - 09.2020
Shift Lead
Jack In The Box
01.2015 - 03.2017
High School Diploma - undefined
Valley View
Associates - Liberal Arts
Mt. San Jacinto