Samir Turaev
McKinney,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Hope And Cherish Home Care
05.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Professional Driver
UMAX INC
03.2020 - 05.2022
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
Driver
Uber
10.2017 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Education
High School Diploma -
Sheepshead Bay High School
Brooklyn, NY06.2016
Skills
- Contact Management Systems
- Livechat Messaging
- Information Updates
- Database Maintenance
- Clerical Support
- Call Volume and Quality Metrics
- Reading Comprehension
- Understanding Customer Needs
- Customer Support
- Member Relations
Languages
English
Full Professional
Russian
Native or Bilingual
Uzbek
Native or Bilingual
Timeline
Member Service Representative
Hope And Cherish Home Care
05.2022 - 06.2023
Professional Driver
UMAX INC
03.2020 - 05.2022
Driver
Uber
10.2017 - 03.2020
High School Diploma -
Sheepshead Bay High School
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