Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samira Garay

Houston,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

McCormick & Schmick's Seafood & Steaks
02.2023 - Current
  • Served food and beverages promptly with focused attention to guest needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular guest.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Sales Floor Associate

Marshalls & HomeGoods
09.2019 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Processed payments and provided receipts to establish proof of transaction.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Server

Collinas Italian Cafe
05.2021 - 04.2023
  • Processed orders and sent to kitchen employees for preparation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.

Education

Northbrook High School
Houston, TX
03.2019

Skills

  • Guest Engagement
  • Food Running
  • Guest Seating
  • Performance Improvement
  • Hospitality Service Expertise
  • Strong Work Ethic
  • Effective Communication
  • Positive Attitude

Languages

Spanish

Timeline

Server

McCormick & Schmick's Seafood & Steaks
02.2023 - Current

Server

Collinas Italian Cafe
05.2021 - 04.2023

Sales Floor Associate

Marshalls & HomeGoods
09.2019 - 05.2021

Northbrook High School

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Samira Garay